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About TherapyNotes
TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.
At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do.
We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.
We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish.
Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.
If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.
Position Description
As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts.
You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software.
This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team.
Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.
Responsibilities
Requirements
Competencies
Benefits
TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.
LI-Hybrid
LI-PL1
3 / 29 / 2024
Last updated : 2024-05-15
Full Time
$63k-83k (estimate)
05/03/2024
07/15/2024
The job skills required for Customer representative include Customer Service, Problem Solving, Call Center, Scheduling, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods/tools.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Proven customer support experience or experience as a Client Service Representative.
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Familiarity with CRM systems and practices.
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Flexibility in having different shifts and rotating schedules.
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Step 3: View the best colleges and universities for Customer Representative.