Full-time position - Monday through Friday, 8:00 am to 5:00 pm

Summary of Duties: Assist external customers (e.g. residents, patrons, registrants) and internal customers (e.g. employees) with requests for service either by phone, computer or in-person. Assist with administrative duties for the Woodlands Fire Department administrative office.

Essential Duties and Responsibilities:

General Duties:

• Assist external and internal customers with requests for service by either phone, computer, or in-person.
• Respond to routine inquires, answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel, department, or agency.
• Greet and assist visitors and/or direct to appropriate area or person.
• Handle caller requests for service/resolve issues.
• Provide departmental information via phone, email, and in-person.
• Schedule and coordinate calendar for activities. Notify patrons of activity schedules, cancellations and registration requirements.
• Computer and organizational skills to assist with maintaining service request and work orders utilizing the company’s software Accela Automation.
• Distribute facility reservation and station activity reports to staff as needed.
• Prepare cash receipts and deposits.
• Conduct research, compile, and type statistical reports.
• Type routine correspondence.
• File correspondence and other records.
• Make copies of correspondence or other printed materials.
• Prepare outgoing mail and correspondence, including mail and faxes.
• Order and maintain supplies.
• May be required to work special events on nights, weekends or holidays.
• Perform other duties as assigned.

Minimum Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or General Education Degree (GED).

Experience: One (1) year of related experience and/or training; or equivalent combination of education and experience.

Licenses and Certifications:

• Must possess or obtain within first ninety (90) days of employment a valid Texas driver's license and meet the driver safety policy requirements.

Computer Skills: Computer proficiency in MS Office required. Preferred but not required experience with Tyler Technologies and Teams.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.