34 Customer Service Representative Jobs in The Woodlands, TX
Centric Infrastructure Group is Hiring a Customer Service Representative Near The Woodlands, TX
Responsible for serving as a Customer Service Representative for the corporate office, responding to questions and issues raised by Centric customers. The customer service representative will respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Communicate our new service offerings and promotions with the customer. Make outbound call efforts to market our service to customers who have gas service but not fiber service. Ensure our customers are onboarded with billing and informed about the billing due dates and payment methods.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Responsible for ensuring a smooth and efficient onboarding process for all customers.
- Manage large amounts of incoming calls.
- Follow communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information to all customers.
- Serve as support for both fiber and gas customers.
- Effectively communicate with customers and explain the value proposition of our services.
- Respond to all customer inquiries via call and email.
- Maintain a positive attitude while handling customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Update customer records by revising their account information after each correspondence with customer.
- Attract new customers by promoting our fiber and gas services.
- Recommend potential products and services to suit a customer’s needs.
- Clearly communicate your expectations regarding teamwork and collaboration.
- Make outbound marketing calls to inform customers about our fiber service.
- Maintain outbound call KPI’s that will be established by supervisor
- Willingness to learn more roles and grow with Centric.
REQUIRED QUALIFICATIONS:
- High school diploma or GED.
- 2 years of related customer service experience.
- Familiar with a variety best practices, processes, and procedures relevant to customer service interaction
- Proficiency in the use of a computer, and software applications including Microsoft Office.
PREFERRED QUALIFICATIONS:
- Prefer experience in customer service.
- Experience with a CRM system.
- Prefer Bilingual in English and Spanish
Why Should I Apply?
- Competitive base pay Bonus
- Great benefits (Blue Cross Blue Shield Tx)
- Generous PTO Policy
- 10 Company Paid Holidays
- 401(k) plan with 5% match
Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Summary
Full Time
$32k-41k (estimate)
01/27/2024
05/22/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Billing, Communicates Effectively, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
