Manager Of Collections, Office of the Bursar-23000002AP

Description

Manager of Collections (Financial Associate 2 MR05)

Office of the Bursar

University of Tennessee, Chattanooga

The Manager of Collections is responsible for all university bad debt collections which includes Perkins loans and other university department requests;

assists students, staff, and supervisors as needed during peak times in the Bursar’s office; and serves as backup in the absence of the Assistant Bursar of Loans for duties that do not cause a conflict of interest.

Primary Responsibilities :

• Responsible for all aspects of bad debt collections for the university, both written and verbal, including counseling students and loan borrows to resolve their outstanding debts
• Responsible for making payment arrangements with debtors to avoid further collection action
• Performs skip tracing of former loan debtors and students
• Assists with file suits and garnishments for student loans
• Assists with processing paperwork for loans as required by the Federal Government
• Responsible for referring non collected accounts to various outside collection agencies including monitoring collection reports, payments, and the explanation of debts referred
• Serves as the primary contact for university third-party collection vendors
• Responsible for backing up the Assistant Bursar / Loans in receipting loan payments, assisting borrowers with their student loan consolidation, and performing entrance and exit interviews
• Prepares various legal paperwork including warrants, affidavits, petty cash vouchers, and T-4’s for legal accounts
• Prepares garnishments and monitors the status of their renewal
• Responsible for paperwork for bankruptcy court and monitors bankruptcy cases
• Assists with all aspects of student fees during peak periods in the Bursar’s office

The ideal candidate will possess the following :

• Familiar with policies for student loans, student fees, and installment plans
• Strong computer skills
• Good organizational skills
• Excellent written and verbal communication skills
• Demonstrates proper phone etiquette
• Ability to work well with others

Last updated : 2024-02-23