Facilities Request Specialist and Dispatcher

Serves as a customer service representative and assists with front desk coverage. This position uses facilities management CMMS – TMA on a daily basis; creating work orders and reviewing for accuracy, updating preventive maintenance, creating equipment, assisting with dashboards and reports, and overall system maintenance. Schedules meetings, vehicle reservations and sets up interviews. Grants access to facilities buildings for facilities staff, vendors and/or contractors. Maintains and updates vehicle maintenance and DMV paperwork. Oversees the day-to-day operations for 2-way radio system. Assists in processing elevator certificates and L&I letters.

Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.

Must have prior computer data entry experience and proficient in Microsoft Excel and Word. Prior experience with computerized maintenance management system is preferred. This position requires a high-level organization and the ability to coordinate tasks and records and work independently. Minimum 3 years customer service experience.

Lift, push, or pull ten pounds or more. This is a sedentary position.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.