Human Resources $37,800.00 - $62,300.00 1 The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries.

As part of the Staffing Operations team, The Associate, HR Operations, gains an understanding and knowledge of Travelers staffing related policies and practices. Serves as the primary contact for the hiring team to complete the administration of the hiring process for internal and external hires which includes offers of employment, background screenings and new hire setup. Supports the Talent Acquisition team by working with our background check provider to research and resolve issues. Provides customer satisfaction through highly responsive services providing timely and accurate answers to inquiries. This position is a trainee role. Complete training for consideration of advancement to the next level.

• Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
• Responsible for routine data entry and case support.
• Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
• Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
• Maintains accurate documentation of all questions/concerns from internal and external customers.
• Understands and follows all policies and procedures.
• Perform other duties as assigned.

• Bachelor’s Degree in Human Resources or related preferred.
• 1 year of HR or equivalent customer service experience preferred.
• Experience with Workday preferred.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

• High school degree or equivalent required.