**Customer Service Representative**

**Department:** Uniworld River Cruises **Location:** Los Angeles, CA

It is an exhilarating time to start your career at The Travel Corporation because travel is back!

With 35 offices across the world and over 100 years of experience, we live to travel.

Our Contact Centers Vision Statement is simple: We are obsessed with providing meaningful connections and experiences through our passion for travel, the journey begins with us.

If you wake every morning with the desire to journey farther and share your love of travel with others, we would like to welcome you on board as an ***Inbound Customer Service Representative - Reservation Agent*** to support our Family of Brands and begin your career in travel.

THIS ROLE INVOLVES:

Sales: You will answer incoming calls, chats, and emails and match our vacation product with our guests needs. You will maximize opportunities to up-sell and participate in contact center initiatives for increased sales.

Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to.

Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.

Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.

Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns.

Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

ARE YOU ...

Customer service oriented: You have a desire to anticipate, recognize, and exceed guests needs.

Attentive to details: Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.

Enthusiastic: You are ready to tackle any challenge with a positive attitude.

Balanced: You can maintain focus while prioritizing a multitude of tasks.

Tech savvy: You welcome the opportunity to learn new software programs.

A top performer: You have high standards and hold yourself accountable to your work.

Flexible: You can adapt quickly to our fast-paced environment.

MUST HAVE'S:

Availability to work overtime as required

Availability to work any shift during business hours including evenings and weekends

BENEFITS & PERKS:

Supportive, fun, and friendly team environment

Competitive Wages

Benefits including health, vision, dental 401k

Volunteer Days (2 per year)

Employee referral incentives

Professional development for all employees

Opportunity to learn all aspects of the travel industry

Excellent travel discounts for employees, friends, and family members

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.