Key Responsibilities Include:

• Assists the Chief Toll Operations Officer by undertaking a variety of highly complex work both inside and outside the Agency.
• Participates in strategic planning activities and provides assistance with the operational management of the Toll Ops department; serves as a liaison in relation to tactical and strategic departmental efforts.
• Administers assigned contracts; directs vendors, contractors, and consultants in the delivery of documents, products, and services for the department; coordinates and communicates with staff and contractors regarding operational results and recommendations.
• Participates in the development, administration, and monitoring of departmental and/or project budgets; coordinates related activities with Finance and other departments ensuring accuracy and completeness.
• Prepares, analyzes, interprets, and maintains financial, statistical, process, and quality control data; identifies trends and derives conclusions pertaining to customer service, contracts, and other aspects of the department.
• Provides input and participates in the implementation of new or revised departmental programs, systems, and methods of operation; reviews and provides recommendations for policies and procedures.
• Develops and presents comprehensive Committee and Board Reports in relation to departmental initiatives and/or assigned projects; effectively communicates and conveys complex information in a clear and concise manner at the executive level.
• Researches/analyzes operational, financial, budget, and administrative issues and inquiries; compiles data and reviews records, files, legislation, and other resource materials.
• Serves as business rule administrator; maintains customer correspondence library; liaises with Marketing, Customer Service, and legal counsel regarding changes to and/or the development of statements and notifications.
• Interacts and coordinates with outside legal counsel regarding the review of Customer License Agreements and communications, Interoperability Agreements, and litigation matters related to the Toll Operations Department.
• Plans, organizes, schedules, and facilitates meetings for assigned special projects and departmental initiatives; coordinates activities pertaining to regional, state, and/or national forums and events.
• Actively participates on behalf of the Agency in professional organizations and transportation/toll industry events, including but not limited to the California Toll Operators Committee, International Bridge, Tunnel & Turnpike Association (IBTTA), and the Alliance for Tolling Interoperabitlity.
• Conducts analyses, stays apprised, and reviews and recommends action regarding toll-related legislation.
• Other duties as assigned or required.

What We Are Seeking/Role Requirements:

• At least five years of progressively responsible experience managing programs, projects, and budgets and conducting related research and analyses.
• Educational qualifications include a bachelor’s degree with major course work in Business Administration and related field.
• Knowledge of tolling industry operations, systems, processes, and regulatory requirements.
• Experience in program or project management, work planning, and research methods and techniques.

Summary of Work Environment, Benefits and Compensation:

• TCA offers a professional, friendly work environment, along with a “flex” 9/80 work schedule with every other Friday off
• An excellent benefits package that includes:
  • Medical, dental and vision insurance
  • Generous retirement pension plus up to 2% match to retirement savings account
  • Competitive annual leave/paid time off package
  • Life insurance, short- and long-term disability options
  • Flex spending accounts for healthcare and/or dependent care
  • Tuition reimbursement
  • Paid holidays
• The salary for this role is expected to be $125k annualized.

How to Apply:

For consideration, please email your resume and cover letter detailing your experience and your interest in this opportunity to recruit@thetollroads.com

This recruitment will be open for a minimum of seven calendar days. Apply now for consideration as this recruitment may close at any time once the needs of TCA are met.

Human Resources
Transportation Corridor Agencies
125 Pacifica, Suite 100, Irvine, CA 92618-3304
E-mail: recruit@thetollroads.com EOE/V/F/M