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Guest Services Supervisors play a key role in overseeing the Guest Services department, supporting the management team, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.
Guest Services Supervisor responsibilities include, but are not limited to:
Provide excellent customer service by greeting and interacting with guests professionally and resolving any complaints or inquiries promptly.
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible.
Process accurate check-outs and transactions, including but not limited to cash and credit card payments.
Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
Inventory guest room keys according to policy and request re-keying as necessary.
Provide support in the absence or during periods of heavy volume in other front office areas, and act as Manager on Duty when needed.
Other duties as assigned.
What are we looking for?
Must have reliable transportation
Passion for providing exceptional service to guests and team members
Teamwork and collaboration
Must have a positive attitude while performing tasks
Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
Must possess solid decision-making skills
Proven job reliability, diligence, dedication, and attention to detail
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical, Dental, and Vision coverage options
Paid Time Off
401(k) retirement plan with company match
Paid Parental Leave (10 weeks)
Bereavement Leave and Jury Duty Pay
Life Insurance Benefit
Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
Employee Assistance Program
David L. Brittain Scholarship Program
Local Attraction Discounts
Associate Referral Program
Tuition Reimbursement
Resort Accommodations Discount
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.
Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Want to know more? Check out www.brittainresorts.com!
Connect with us! @brittainresorts
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Full Time
$29k-40k (estimate)
04/17/2024
04/15/2025
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