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The Savings Bank
Wakefield, MA | Full Time
$68k-85k (estimate)
1 Week Ago
Help Desk Technician
The Savings Bank Wakefield, MA
$68k-85k (estimate)
Full Time 1 Week Ago
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The Savings Bank is Hiring a Help Desk Technician Near Wakefield, MA

GENERAL SUMMARY

Supports all employees with using TSB Support/Track-It (Help Desk) to ensure their issues are resolved in a timely manner, within company guidelines.

ESSENTIAL JOB FUNCTIONS*

  • Maintains data and monitors security access.
  • Responds to end user inquiries and/or troubleshoots (1st level).
  • Responds immediately to information systems security incidents and provides post incident analysis.
  • Resolves hardware and software problems.
  • Creates and deletes user accounts.
  • Edits file rights management.
  • Conducts software and hardware installations and/or upgrades.
  • Documents any system upgrades or system changes.
  • Creates/edits policies and procedures.
  • Maintains familiarity with installed software standards and procedures and provides technical guidance to other staff.
  • Maintains inventory of all hardware and software.
  • Implements new project plans and assists in deployment of solutions.
  • Analyzes security requirements for systems/networks.
  • Communicates and enforces the defining, implementing and maintaining company information security policies.
  • Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations

OTHER DUTIES AND RESPONSIBILITIES

  • Performs additional duties, as assigned.

Job Summary

JOB TYPE

Full Time

SALARY

$68k-85k (estimate)

POST DATE

06/11/2024

EXPIRATION DATE

08/10/2024

WEBSITE

tsbawake24.com

HEADQUARTERS

WAKEFIELD, MA

SIZE

50 - 100

FOUNDED

1869

TYPE

Private

CEO

BRIAN D MCCOUBREY

REVENUE

$10M - $50M

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About The Savings Bank

TSB provides banking products and financial services for individuals and businesses that includes mobile banking, online bill payments and mortgage loans.

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The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.