GENERAL SUMMARY

Supports all employees with using TSB Support/Track-It (Help Desk) to ensure their issues are resolved in a timely manner, within company guidelines.

ESSENTIAL JOB FUNCTIONS*

• Maintains data and monitors security access.
• Responds to end user inquiries and/or troubleshoots (1st level).
• Responds immediately to information systems security incidents and provides post incident analysis.
• Resolves hardware and software problems.
• Creates and deletes user accounts.
• Edits file rights management.
• Conducts software and hardware installations and/or upgrades.
• Documents any system upgrades or system changes.
• Creates/edits policies and procedures.
• Maintains familiarity with installed software standards and procedures and provides technical guidance to other staff.
• Maintains inventory of all hardware and software.
• Implements new project plans and assists in deployment of solutions.
• Analyzes security requirements for systems/networks.
• Communicates and enforces the defining, implementing and maintaining company information security policies.
• Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations

OTHER DUTIES AND RESPONSIBILITIES

• Performs additional duties, as assigned.