Overview

The Systems Administrator is primarily responsible for troubleshooting and resolving tickets and requests assigned to the Infrastructure Operations work queue. In addition, this position is responsible for effective installation, configuration administration, and maintenance of systems hardware, software, and services ensuring they are operating to expected standards and performance levels. Some of the core technologies you will be working with include: Office 365, Azure, Active Directory, SCCM, Group Policy, DHCP, DNS, Hyper-V, Backups, Storage, Networking, and Server Room Operations. Other key responsibilities of this position include provisioning, configuring, and patching servers, performing compliance tasks as directed by internal audit, provisioning network gear, and interfacing with our database and network Managed Service Providers to ensure trouble tickets are resolved in a timely manner.

Responsibilities

• Actively work on tickets in your work queue providing daily, detailed ticket notes, timely communication, and resolution or escalation. Provide excellent customer service.
• Install new or rebuild existing servers and network gear. Configure hardware, software peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Adhere to system and team standards and follow installation and configuration procedures.
• Create knowledge base articles and other team documentation.
• Research and recommend innovative and, where possible, automated approaches for systems administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all critical hardware, software, resources, processes, and scheduled jobs.
• Diagnose and remediate hardware or software failures and monitor alerts.
• Maintain accurate asset inventory.
• Perform time-sensitive tasks required by internal audit to maintain SOX compliance.
• Communicate effectively with colleagues and manager during status update briefings and troubleshooting calls; make suggestions for how to improve operations as necessary.
• Ensure servers are patched each month and are compliant with current anti-virus definitions.
• Perform other infrastructure administrative and maintenance tasks as assigned by direct supervisor.
• Participate in a 24/7 on-call rotation and perform responsibilities which sometimes require off-hours work.

Qualifications

• Bachelor’s degree. A technical field, such as engineering or computer science, is preferred.
• 1-3 years of experience troubleshooting core Infrastructure Services utilizing a ticket queue.
• 1-3 years of experience installing and configuring Windows Server on server class hardware.
• 1-3 years of experience performing systems and application monitoring, maintenance, and administrative tasks.
• 3 years of experience working in a NOC or other operations focused team.
• Excellent documentation skills.
• Strong sense of ownership and accountability.
• Strong sense of urgency for resolving technical issues and mitigating customer impact.

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is supported by nearly 600 real estate professionals in over 30 offices nationwide who manage over $37 billion in assets under management and leverage 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of direct real estate strategies across its clients.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

RMR has been rated a Top Place to Work by The Boston Globe and GlobeSt.com, and has been recognized by the U.S. Environmental Protection Agency (EPA), the Building Owners and Managers Association (BOMA) International and the Institute of Real Estate Management (IREM), among others (listed here), as a CRE industry leader.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.