SUMMARY: The ideal candidate will have expertise administrating Microsoft 365, SaaS applications, hosted on-premises applications, and scripting. This role primarily revolves around the design, implementation, and support of server, and cloud platform environments for various software applications, including but not limited to Active Directory, Microsoft 365, SharePoint, and Verint WFM Platform

DUTIES AND RESPONSIBILITIES:

· Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management.

· Design, implement, and maintain server and cloud platform environments for new applications.

· Support and administer application backends both on premise and in the cloud.

· Manage and support monitoring, scripting, and compliance applications.

· Act as a liaison with manufacturers and vendors of hardware and software products for problem diagnosis and resolution.

· Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes.

· Review, recommend, and implement required system upgrades and patches.

· Develop and maintain documentation for users' needs and requirements.

· Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production.

· Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.

· Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

· Sets work schedules and mentor other administrators as required.

· Performs other related duties as assigned by management.