Pathways
The ReDCo Group
Job Description
Job Title:
Administrative Professional
Program(s):
State:
Outpatient
Pennsylvania
Population Served:
Reports To:
FLSA Status:
all ages
Administrative Services Supervisor
Non-exempt
SUMMARY
A person in this position functions under the working title of Administrative Professional. Assignments
are varied in nature and are performed under the direct supervision of the Administrative Services
Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES


Abides by all current Behavioral Health Services and Outpatient policies and procedures as set forth
by the agency and documents all required aspects of job duties.
Provides customer service by phone and face to face, triages client concerns to supervisors
appropriately, takes messages, notifies staff of the arrival of clients, verifies insurance and client
demographics, collects required co-payments, and schedules appointments.


Posts and distributes mail and faxes, scans and attaches documents to client Electronic Record,
monitors the utilization and the functioning of office equipment.
Reviews request for Medical records, determines accuracy and completeness of Release of
information forms, makes copies of requested documentation and ensure records are sent within
required timeframes and within the guidelines of HIPAA regulations


Participates in staff development, in-service training sessions, supervisions and Performance Quality
Improvement initiatives and performs related work as required.
Performs related work as required
OTHER DUTIES


Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
SUPERVISORY RESPONSIBILITIES
This position is not responsible for supervision of others

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; walk; sit; use
hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with
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Outpatient Administrative Professional
Revised 8/2021
hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move
up to 25 pounds.
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

TRAVEL

This position does not require travel
REQUIRED EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent
PREFERRED EDUCATION AND EXPERIENCE
Experience with reception duties, medical records, customer service, and other office duties preferred

CERTIFICATES, LICENSES, REGISTRATIONS
PA Driver’s license preferred

QUALIFICATIONS

Language Skills
Ability to read, analyze, and interpret documents. Ability to read, understand, and abide by all
policies and procedures for agency and program as well as all State regulations and COA standards.
Mathematical Skills
Ability to apply basic mathematical concepts such as simple addition and time keeping. Ability to
understand scheduling and appointment times in order to maintain efficiencies in the schedule
Reasoning Ability

Ability to define problems, and perform required job duties during emergency situations. Ability to
evaluate a crisis situation and alert supervisor of need for intervention
ADDITIONAL ELIGIBILITY QUALIFICATIONS






Mentoring skills
Ability to work as team member
Organizational skills
Communication skills
Proficiency with Microsoft Outlook and Word
Ability to document in Electronic Medical Record
MY SIGNATURE BELOW INDICATES THAT I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION
AND AGREE THAT I AM QUALIFIED AS TO EDUCATION AND SKILL TO MEET THE REQUIREMENTS
OF THE POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION(S). I REALIZE THE
POSITION RESPONSIBILITIES ARE FLUID AND CAN BE EXPANDED OR CHANGED TO MEET THE
NEEDS OF THE EMPLOYER WITHIN THE ENVIRONMENT IN WHICH THE BUSINESS FUNCTIONS:
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Outpatient Administrative Professional
Revised 8/2021
__________________________________________________
EMPLOYEE PRINTED NAME
_____/_____/______
DATE
__________________________________________________
EMPLOYEE SIGNATURE
_____/_____/______
DATE
__________________________________________________
SUPERVISOR SIGNATURE
_____/_____/______
DATE
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Outpatient Administrative Professional
Revised 8/2021