You are the memory the guest will remember most, you will be the embodiment of their breakfast experience. Your job is to provide friendly, attentive and timely service to help create an unforgettable breakfast experience for all of our guests
Performance Expectations
• Treat customers and co-workers with courtesy and respect
• Arrives on time for all scheduled shifts and meetings
• Makes eye contact and greets guest enthusiastically
• Receive assignment at the beginning of each shift
• Respond promptly and courteously to guests requests, ensure the ultimate in satisfaction with the food, service and ambiance
• Handle all food and beverage orders, and accurately enter orders in our point-of-sales system
• Be an adaptable and invaluable member of the team; deliver food and beverages, seat guests, bus tables, wipe down walls, etc.
• Perform side work at the beginning, middle and end of each shift according to our outlines
• Maintain a clean restaurant, from tables to pantry, refrigeration units to host stands
• In a timely fashion, prepare the bill, deliver said bill and thank our guests for dining with us
• Notify manager-on-duty any time a guest is not 100% satisfied with their experience
Success Patterns for this position are
• May have experience working in customer service and/or the foodservice/hospitality industry (not always required)
• Has a reputation for giving great service to guests and co-workers
• Can handle multiple tasks at one time
• Is able to work independently and as a member of a team
• Communicates professionally in person and on the phone
• Can maintain high energy during the entire shift
• Fun, energetic and loves to smile
• Prior experience recommended
• Possesses basic math skills
Physical Requirements
• Be able to work in a standing position for long periods of time (11 plus hours)
• Possess basic math skills and able to operate a point-of-sales system
• Be able to safely lift food and drink, frequently weighing up to 20 to 25 lbs
Successful Candidates tend to have the following Personal Characteristics
• Likes to have fun at work
• Is passionate about serving great food and giving great service
• Regularly makes people feel like they were the best part of your day
• Self-motivated, especially under pressure
• Able to accept constructive criticism and improve from it
• Able to effectively manage their emotions in the workplace
• Communicates effectively and efficiently
• Brings positive energy and enthusiasm in all interactions