***The salary range for this position is $24.11 - $31.25 per hour.***
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***
Our Customer is a software vendor of cloud-based ERP that practices in human capital management and financial management applications. They offer products and services that allow customers to oversee time tracking, procurement, employee data, financial accounting, and expense management at anytime and anywhere. They continue to offer enterprise-level software solutions for financial management, human resources, and planning. Their proven methodology, expertise, community, tools, and education help ensure your organization’s success.
We are seeking a Support Specialist, Global Partner on a contract basis to support requests and complete operational processes across the company's global partner ecosystem. The ideal candidate is experienced in navigating various sales and ticketing systems, has a strong process and data analytics understanding, has a passion for quality and service, is organized with a demonstrable ability to adhere to timelines and service-level agreements (SLAs), and excels working in a multifaceted, fast-paced environment. This role is a hybrid setup with 3 days onsite and 2 days remote in Pleasanton, CA.
What You’ll Do:
Data owner for data integrity
Help support operational enablement through systems set-up
Become an expert on operational processes and serve as a go-to resource for internal and external stakeholders on day-to-day operations
Work cross-functionally to help on escalations of operational issues
Communicate and cooperate with teams across international time zones
Other duties as assigned
Must Haves:
1 years of experience in an external support role
Minimum of 2 years experience in an operational or business operations capacity
Salesforce.com system experience is required
Proficient in Microsoft Suite and Google Suite (GSuite)
Experience working with global cross-functional teams in a fast-paced environment across multiple time zones
Can drive issues to closure
Sense of urgency and ability to adhere to set timelines and SLAs
Advanced Excel and Tableau experience preferred
Able to work independently and in a team, meticulous, critical thinker and performance-driven
Strong ability to analyze issues, solve problems, and recommend improvements to processes
Effective meeting management and steadfast follow-through on action items
Project coordination skills are essential
Excellent verbal and written communication skills
Ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams
Education :
Bachelor's degree preferred
Hours & Location
M-F, 40 hours/week. This role is a hybrid setup with 3 days onsite and 2 days remote in Pleasanton, CA.
Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.