The Mom Project is excited to partner with Karl Storz Endoskope in their search for an Operations Data Analyst. This role is a hybrid setup with 1 day onsite and 4 days remote at our Customer’s El Segundo, CA, or Auburn, MA location.
Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale but a leader in the things that matter: creativity, flexibility, and expertise.
Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent KARL STORZ developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management.
KARL STORZ is currently seeking a highly motivated Data Analyst to join the Operations team. Reporting to the lead analyst of Customer Experience, the ideal candidate has expertise in Tableau visualization and is passionate about creating business value through designing and developing robust and performant data models.
Collaborating across customer support, technical services, logistics, compliance, OR1, and other business teams, this position will design and implement datasets and reports in Tableau, as well as perform analysis and share underlying trends and actionable insights to help our stakeholders in decision-making.
This opportunity will get you working on large-scale structured, unstructured data sets, and apply various data engineering and modeling techniques on real-world datasets to build and deploy models. A well-qualified candidate should be highly technical with strong business acumen. They are a self-starter with abundant intellectual curiosity who excels at framing problems analytically, are comfortable working through ambiguity, and have a proven track record of helping leverage analytical insights to drive impactful decisions.
Responsibilities
Collaborate with internal business partners facilitating the design, build, and automation of reports/dashboards in Tableau that provide actionable insight into customers, products, and sales force.
Mine data, perform quantitative analysis, and create clear and actionable narratives about our customers, their behaviors, and drivers of retention and engagement.
Leverage data modeling, wrangling, and analytics techniques to investigate our internal data and external data (e.g., surgical procedures) to boost our understanding of the medical devices market.
Partner with compliance teams to understand the business context, develop metrics to measure performance, and iterate and improve on data insights and solutions to deliver actionable information to the business.
Collaborate with stakeholders including technical services, logistics, compliance, OR1 customer service, etc. on initiatives that improve our company-level KPIs and match our business priorities.
Develop and deploy solutions for solving business problems with predictive modeling techniques.
Build intuitive interfaces, infographics, and visualizations to tell stories with data.
Create presentations with analysis and insights for both technical and non-technical audiences.
Be constantly curious and continue to pursue in-depth explorations of our datasets.
Communicate complicated data findings in a clear and concise manner to stakeholders.
Ad-hoc analysis to address urgent high-impact analysis for business stakeholders.
Required Qualifications
A Bachelor's degree in a quantitative discipline (e.g., Statistics, Computer Science, Math, Engineering) or equivalent consulting experience
3 years of experience with data exploration and visualization like Tableau, Looker, PowerBI, etc.
It is a plus if you can share a portfolio of clear, intuitive, and insightful visualizations
3 years of experience in data analytics, including building and deploying enterprise-wide data models with applications to real-world problems
Effective written and verbal communication skills to translate technical solutions and methodologies to executive leadership
Demonstrated success working in a collaborative, service-oriented team environment
Experience working in a cross-functional setting, managing the full lifecycle of projects
Experience working well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
Attention to detail with self-discipline and a drive for results
Advanced problem-solving, organizational, analytical, and critical thinking skills
Proven experience with tolerance for ambiguity working through incubation to actual product definition
Pragmatic attitude and ability to rapidly iterate and evolve ideas into practical implementations
Proficient in SQL and/or other data query languages
Experience in handling large-scale data with efficiency
Familiarity with Python or R is a plus
Experience in medical devices or the healthcare industry is a plus
Experience in process management or Celonis is a plus
Benefits
Medical & Vision
Dental
Short and Long Term Disability
Employee Assistance Program
Flexible Spending Account: Healthcare and Dependent Care
Voluntary Benefit
401K Match
Wellness Program
Tuition Reimbursement
Charitable Giving Corporate Match
Vacation/Sick/Paid Holidays*
Working Advantage- Employee Discounts
Nationwide Pet Insurance
Milkstork (for traveling mothers)
InfoArmor Identity Theft Protection