7 Contact Center Representative Jobs in Naperville, IL
The LaSalle Network is Hiring a Contact Center Representative Near Naperville, IL
LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users’ individual needs.
They are seeking a Contact Center Representative to join their team.
Contact Center Representative Responsibilities :
Deliver service to both internal and external members that are in alignment with the credit union’s service promises
Possess adequate product knowledge as measured by the annual product knowledge certification assessment
Explain and recommend credit union products and services
Provide general account information
Provide information on new and on-going promotions
Address and resolve member problems and complaints
Record research requests and deliver to appropriate personnel
Possess knowledge of bill pay and assist members with the set up and usage
Facilitate wire transfer requests, process check orders, provide loan payoff information, set up auto share transfers, loan transfers and off-cycle transfers, provide rate information on deposits and loans
Post loan payments
Process phone transfer requests between share accounts, loan accounts and cross-member accounts, check withdrawals and loan advance requests
Contact Center Representative Responsibilities :
Customer service experience
Ability to work onsite in Naperville, IL
Excellent communication skills
If the role of Contact Center Representative interests you, please apply today. We look forward to reviewing your application.
Job Summary
Full Time
$38k-49k (estimate)
05/19/2024
08/09/2024
The job skills required for Contact Center Representative include Customer Service, Products and Services, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
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