Overnight Front Desk Agent - Night Auditor

Enjoy a work environment where you are given the tools, training, staff, and support to be your best! Be part of a 5-star rated team (check our online reviews!). We are looking for an individual to provide superior customer service through every guest encounter. Must like smiling, being helpful, and have a positive, can-do attitude.

This is a great opportunity for a low-stress work environment with lots of time for studying or reading.

$17.25

• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• Give every guest a warm welcome and check them in, ensuring you provide the correct keys and room numbers
• Check guests out when they leave, ensuring an excellent stay and a warm goodbye
• Make guestroom deliveries, keep the front desk clean, and walk the property. Complete other tasks as necessary
• Manage room bookings in person, online, and through incoming calls

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• 1 year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Working knowledge of using computers, the internet, and smartphones
• Positive attitude, good customer service skills
• Neatly groomed, fingernails trimmed and maintained, no face or neck tattoos
• Likes to stay up late or a night owl

The Inn at Meadowbrook is an independent 54 Room Boutique Hotel and Luxury Inn, nestled on the edge of an eighty-acre park and surrounded by mature trees, winding paths, and tranquil lakes.

Enjoy a work environment where you are given the tools, training, staffing, and support to be your best! Be part of a 5-star rated team (check our online reviews!).

www.innatmeadowbrook.com

Medical, Dental, and Vision options. 401K, Short, and Long term Disability, and Life Insurance, 2 weeks paid vacation. Yearly pay raises. End of year bonus.