Guest Communications Coordinator will support and lead at times in the development, maintenance and reporting of all data relating to guests attending The iLUKA Collective’s sporting events.
This is a remote based role, working on a football (Soccer) event from March 2024 until the end of July 2024, however you may be required to be onsite during the event itself, so travel maybe required within the Americas as well as to the UK.
Key Responsibilities:
First point of contact for guest queries and data changes, pre-event and on site by email, phone and face to face
Using The iLUKA Collective bespoke database (Pulse), manage data and produce regular reports for clients, service providers and client teams
Develop and manage professional working relationships with the client, service providers and Client teams to ensure clear and open lines of communication
Communication with all relevant parties any data changes as necessary
Production of guest correspondence, adhering to client & The iLUKA Collective guidelines
Manage guest queries in a prompt and professional manner
Manage the distribution of regular operational reports
Assist in the training of event time staff
Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise:
Excellent IT skills – advanced knowledge of Office, Word, Excel and PowerPoint, Your excel must really be advanced
Experience in using systems
Ability to prioritise a demanding workload
Strong time management skills with ability to meet strict deadlines
Proactive, positive approach to all tasks and a high degree of reliability
Organised with an analytical background and an eye for detail
Attributes :
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload