The Hotel Canandaigua is actively searching for an organized, detailed, and professional Front Desk / Guest Service Agent to join our Front Office team.

There will be Part Time and Full Time positions available. Expected regular shifts will include Morning/Afternoon/Evening/Late night 7 days of week.

Job Summary:

• Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
• Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Communicate all guest room status changes to Housekeeping department.
• Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Deliver guest amenities as necessary.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
• Other Duties as assigned

Canandaigua Finger Lakes Resort, opening Spring 2023, is actively searching for a passionate, organized, and results-driven Front Desk Agent to join our team of hospitality professionals in this new build Hilton Tapestry Collection Hotel.

The destination resort and conference center is situated on the north shore of Canandaigua Lake, providing guests with spectacular southerly waterfront views. The property will feature 109 guest rooms and suites, a destination restaurant with seasonal waterfront patio, outdoor pool and tiki bar, 8,100 square feet of meeting, conference and special event facilities, outdoor tents, a world class 3,500 square foot wellness spa and public dock slips for boaters.

The resort will also be home to 44 upscale residential condominiums, offering one, two and three-bedroom units on the fourth and fifth floors to be accessed by private elevator entrance. Owners will enjoy personal concierge level services provided by the resort and spa. The condominiums are currently being marketed by Howard Hanna Real Estate.
Experience and Skills:

Required Experience:

• High School diploma or equivalent.
• Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
• 1 year customer service experience required, hotel environment highly preferred.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling guest complaints.
• Ability to operate smoothly and professionally under high stress situations.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
• May be subject to successful completion of background check and/or DMV check.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness (Full Time Only)
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave (Full Time Only)
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Employee and Friends & Family Discounts at all Hilton Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.