Job location: Oklahoma City, OK. You will work out of your house but will have company vehicle to drive to customer’s sites.

Pay: $20-29 per hour depending on experience and depending on location Overtime

Hours: M-F, 8-hour shift but have weekend, evenings, and overnight on call coverage on rotating shifts. You will have a consistent schedule.

Benefits: Start day 1 of employment – medical, dental, vision, company paid short term disability, matching 401k, generous paid vacation, paid sick time, and paid floating holidays.

Provided with all tools & training necessary for the position including company car, company cell phone, and company laptop.

Education / Certifications: High School Diploma/GED

Required Experience: 

• 2 years of experience servicing electro-mechanical equipment (i.e. – ATM, vending machines, kiosks, arcades, repair of computers, industrial maintenance, and other similar electro-mechanical equipment)
• Demonstrates an intermediate mechanical, technical, electronic skill set.
• Must hold a valid US driver’s license with clean Motor Vehicle Report (MVR).

Preferred Experience: 

• Some technical school training preferred, but not required.

Disqualifiers: Need valid driver’s license, clean driving record, and must pass drug test/background check.

Job Summary: 

• Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes.
• Demonstrates intermediate customer service communications skills to maintain positive customer relations (internal and external).

Essential Functions/Key Responsibilities: 

• Installs, maintains and services assigned equipment at customer locations.
• Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications.
• Proactively enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems.
• Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services or problem escalation.
• Maintains parts inventory with high degree of accuracy.
• Maintain service keys in a secure manner.
• Provides encouragement and assistance to less experienced technicians when required to resolve certain complex problems as well as improve the skills of the less experienced technician.

Knowledge, Skills, and Abilities: 

• Understands and executes written and oral instructions.
• Possesses Intermediate PC skills - Capable of copying/saving files, configuring network settings, loading software.
• Ability to operate a multi-meter to measure voltage, amperage, and resistance.
• Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory.
• Must have valid driver’s license and maintain “approved” driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies
• Capable of providing clear description of issues to tech support for research and resolution options.
• Ability to operate basic hand and power tools.
• Builds Trust
• Problem Solving
• Communications
• Customer Service
• Team Orientation/Collaboration
• Quality Orientation/Attention to Detail

Physical Requirements and Working Conditions: 

• The Service Technician operates in a field service environment covering customer/client locations in designated districts.
• Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions.
• Travels by car, van or public transportation to various assigned customer locations.
• Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our customers.
• Overtime may be required on occasion.
• Ability to operate and climb on a step ladder.