Description

SUMMARY: A Deposit Operations Specialist performs a wide variety of duties in the Deposit Operations Department to include various daily tasks related to the day-to-day operations of the Bank as well as handling functions that have a regulatory, monetary, and potential reputational risk impact. These tasks are time sensitive and must be adhered to as per all Bank policies and procedures.

PRIMARY RESPONSIBLITIES:

• Maintains the confidentiality of the Bank’s customers.
• Monitors and addresses all non-post, stop pays, positive pay, and NSF items on a daily basis.
• Processes foreign items (collection items).
• Processes daily reports and settlements as delegated by the Deposit Operations Manager.
• Handles the exceptions of positive pay items from X9 files and ACH Alerts.
• Handles the transfer of electronic funds through ACH and Wire transfers.
• Processes International Items.
• Processes chargebacks, ACH items, wires, returns and corrections.
• Verifies that all wires are in compliance with Bank policies and procedures.
• Reports discrepancies immediately to the Deposit Operations Manager and assists in clearing discrepancies.
• Processes daily account maintenance verification in accordance with Bank’s policies and procedures.
• Handles the approval of non-over the counter deposits (i.e. ATM Deposits).
• Assists as needed and works closely with the Deposit Operations Fraud and Regulation E Specialist including but not limited to: Reviews Online Banking (OLB) emails; e-Statements; Bill Pay support; New Form Submissions; Reviews and assists with fraud check returns in Verafin; Reviews and assists with large items in Image Centre for suspicious activity; Assists with all ATM matters including but not limited to maintenance and disputes; and Reviews and process mobile deposits.
• Works closely with Treasury Management team.
• Remains current on and adheres to all regulatory requirements and training.
• Works as a member of a team to accomplish the Bank’s Deposit Operations Goals.
• Provides back up to all other Deposit Operations Specialists.
• Follows and adheres to all Bank policies and procedures including those contained in the Employee Handbook.
• Performs responsibilities during Bank hours by being physically present at the Bank an average of 40 hours each week based on banking needs.
• Performs other responsibilities as assigned by management.

Requirements

• High School Diploma or GED.
• 1-3 years of related bank experience.
• Knowledge and understanding of the banking industry, practices, and principles.
• Performance of all job duties and responsibilities by being physically present at the Bank an average of 40 hours each week based on business needs.
• Reliable transportation, a valid Driver License, and proof of vehicle insurance for travel to and from Bank branches and occasional seminars and/or training.
• Accuracy, efficiency, and thoroughness.
• Excellent written and verbal communications skills.
• Delivery of superior customer service.
• Multi-tasking, consistency with meeting deadlines, demonstration of follow-through, and adherence to all regulatory and company policies and procedures.
• Attainment in a team environment to accomplish shared goals.
• Willingness to learn specialized financial software used in the banking industry.
• Excellent organizational skills and strong attention to detail.
• Calculation of figures, numbers, and amounts typical of those in the banking industry.
• Strong computer skills and working knowledge of Microsoft Office.
• AAP certification preferred, (if not certified, must be willing to begin AAP certification within one year and successfully obtain the certification).