Essential Functions:

• Adheres to proper and regulatory procedures for cleaning and sanitizing the facility, removing trash and recyclable items, and collecting and emptying bins containing PHI protected by HIPAA.
• Maintains satisfactory standards in the safe and responsible use of chemicals and equipment.
• Collects soiled linen items in residential living (apartments), Personal Care, Skilled Nursing, Core/ Fitness Center, public areas, and common areas daily.
• Sorts, counts, stocks, and distributes clean linen items as required.
• Follows all prescribed cleaning procedures for various areas of the facility including routine inspections of areas of leadership.
• Operates wide areas on ride-on vacuum cleaners, push vacuums and backpack vacuums to clean carpets and solid surface floors on a daily basis to ensure the cleanliness of the campus.
• Operates ride-on extractors, manual electrical extractors, handheld extractors, floor scrubbers, and encapsulation machines to clean carpets and solid surface floors on a daily basis to ensure the cleanliness of the campus.
• Follows floor care schedule to ensure proper floor care is completed on a daily, weekly, monthly, and semiannual schedule.
• Gathers wheelchairs and walkers to clean in accordance with departmental policies utilizing hand cleaning and or machine cleaning methods.
• Transfers wheelchairs and other assistive devices to and from storage as required.
• Moves and exchanges carts, take down and re-hangs sheers and drapes.
• Utilizes standard precautions for infection control.
• Daily moves furniture items, as needed, to facilitate cleaning or to set up tables and chairs, etc. for special functions. Occasionally climbs ladders to complete cleaning assignments.
• Demonstrates interest in learning additional aspects of the job.
• Demonstrates excellent customer service skills by responding to service requests with a positive attitude and sense of urgency.
• Follows schedules and time frames for tasks to be completed.
• Provides a positive role model, especially during new employee training. Provides encouragement and positive examples of life at The Highlands at Wyomissing.
• Assures the safety of the residents within the facility.
• Assists the maintenance department as needed in general routine maintenance tasks including but not limited to unclogging sinks and commodes and changing light bulbs as required.
• Operates medium equipment such as trash compactors daily following proper operating procedures, utilizing proper protective equipment, and ensuring only allowed items are compacted.
• Assists in minor routine pest management practices following proper procedures and Departmental plans, policies, and procedures, including but not limited to accompanying the professional pest control organization on campus, placing and monitoring pest and varmint control traps and baits, applying premixed pest control sprays and baits as needed.
• Cleaning and maintaining exterior furniture and items on a seasonal basis.
• Cleaning and removing leaves, salt, and other debris from interior and exterior entryways.
• Assisting the Maintenance and Grounds Departments in snow removal and salting operations in inclement weather.
• A separate duty list may be assigned as required to meet the needs of the job.

Position Type/Expected Hours of Work

• This is a full-time or part-time position, during 1st or 2nd shift hours. Days of work depend on scheduled days. Evening, weekend, on-call, holiday, and work during inclement weather may be required.

Education and Experience Requirements:

• High School Diploma or GED (Required)
• 1-3 Years of experience working with Senior Adults or in a customer service setting
• 1-3 Years prior housekeeping experience (Preferred)
• Excellent communication and interpersonal skills
• Possesses outstanding customer service ability
• Reaches maximum productivity after on-the-job training
• Demonstrated Leadership skills 

Physical Requirements and Physical Demands:

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must communicate clearly in person and over the telephone.
• Writing: Must be able to accurately document pertinent information either by writing or typing.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Continuously within shift (67-100%): Standing, Walking, Lifting 10 lbs. maximum and occasionally lifting and/or carrying objects • Frequently within shift (34-66%): Climbing, Bending, Crouching, Squatting, Lifting 20 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 10 lbs.
• Occasionally within shift (1-33%): Crawling, Kneeling, Pulling with force, Reaching above head, Lift from floor level up, Lift from waist level up, Lift above shoulders/head, Lifting 50 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 25 lbs.

Safety Hazards and Physical Environment:

• May be exposed to blood-borne pathogens - Low Risk
• May be exposed to communicable diseases
• May be exposed to extreme conditions, (i.e. heat or cold)
• May be exposed to moving mechanical parts
• May be exposed to potential electrical shock
• May be exposed to toxic, caustic, chemicals, and/or detergents
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.