2 Helpdesk Technician Jobs in Arlington, VA
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The Health Management Academy is Hiring a Helpdesk Technician Near Arlington, VA
- Respond to employees’ questions and perform equipment maintenance activities in a timely and efficient manner to maximize availability to employees
- Configure and Provision Laptops for new hires. Set up workstations with laptops and necessary peripheral devices (monitors, docks, surge protectors, etc.)
- Utilize the ticketing system (FreshService) to respond to employee questions and ticket submissions promptly
- Ensure tickets are triaged to the correct team member for handling
- Work with vendors such as Dell and Ameritel to ensure parts are acquired and repairs are made in a timely manner
- Ensure workstations, printers, and conference room technology are running at optimal performance by performing regular maintenance and OS software updates and patches
- Ability to notice user trends and work with IT Manager and other stakeholders to address and mitigate risk
- Troubleshoot and maintain all equipment in assigned area(s)
- Provide education and training in office technology (e.g., MS Office Suite) and other software applications as needed
- Maintain accurate inventory records on all IT equipment
- Evaluate equipment performance and recommend changes and upgrades as appropriate
- Provide AV Support for onsite Member Events
- Assist IT Manager with AV equipment maintenance
- Other duties as assigned
- Bachelor’s Degree required
- Interest in the Healthcare Industry
- 1-2 years of experience in technical support is preferred
- Technical aptitude
- Collaborative
- Customer-focused
- Team approach to working with others, ability to perform a variety of duties within any workday, and organizational skills from planning to execution of tasks and projects
- Process-oriented with the ability to drive a project to completion
- Attention to detail with full commitment to ensuring user issues are fully resolved
- Ability to work independently and as a team member
- Self-directed and resourceful
- Excellent communication and client facing skills
- Excellent organizational skills
Job Summary
Full Time
Nonprofit Health Care & Related
$54k-66k (estimate)
03/21/2024
04/26/2024
academynet.com
ROSSLYN, VA
25 - 50
1998
SHERRIE JONES
$5M - $10M
Nonprofit Health Care & Related
Related Companies
The job skills required for Helpdesk Technician include Technical Support, Planning, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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