Job Title: Teller
Status: Non-Exempt
Reports to: Branch Manager
Summary: Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
Essential Duties
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Process withdrawals.
Verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Issue bank checks
Accept loan payments: verify payment amount and issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Open and close accounts when requested in compliance with regulation.
Balance drawer daily, including periodic batching of cashed checks.
Process cash advances, redeem U.S. Savings Bonds.
Maintain appropriate currency logs.
Follow all bank policies and procedures.
Non-essential Duties
Other duties as assigned by management
Cross-training for other positions
Knowledge, Skills, and Abilities:
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
Mathematical skills
In-depth knowledge of all bank deposit products and policies
Basic knowledge of bank loan, trust, and investment center products
Ability to work in a fast-paced environment
Ability to work well under pressure
Ability to cross sell- in store branches
High degree of accuracy
Strong communication skills
Organizational skills
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
Training and Experience:
High school diploma or GED required
Cash handling or sales experience preferred.
Prior Customer Service experience.
Conditions of Employment:
Must travel between branches as required.
Must pass background check.
NOTE: Friendship State Bank reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
Friendship State Bank
Summary of Physical, Sensory, and
Environmental Requirements
Needed to Perform Essential Job Duties
Job Title: Teller
A. Physical Requirements
1. Lifting: Up to 20 pounds.
2. Carrying: Up to 20 pounds.
Computers, telephones, calculators, office equipment, microfilm
3.
Pushing/Pulling: Up to 20 pounds.
4. Use of Equipment:
5. Sitting: Frequently
6. Standing: Frequently
7. Walking: Frequently
8. Bending: Occasionally
9. Stooping: Not At All
10. Crawling: Not At All
11. Climbing: Not At All
12. Reaching Above Head: Occasionally
13. Grasping (one hand): Frequently
14. Grasping (both hands): Occasionally
15. Fine Manipulating: Not At All
B. Environmental Requirements
1. Exposed to Marked Changes in Temperature: Not At All
2. Outside Work: Not At All
3. Exposure to Dust, Fumes, Odors, Water, Etc.: Not At All
4. Exposure to Biological, Mechanical, Electrical, and/or Chemical Hazards: Not At All
5. Normal (Inside) Environment: Continuously
C. Sensory Requirements
1. Eyesight:
a. Normal/Corrected: Continuously
b. Close Eye Work: Occasionally
c. Other: Occasionally
2. Hearing
a. Normal Tones: Continuously
b. Soft Tones: Occasionally
c. Other: Occasionally
3. Distinguish Smells: Occasionally
4. Distinguish Temperatures By:
a. Touch: Occasionally
b. Proximity: Occasionally
