Supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, con ...ducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.More Show Less
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Summary of Position. At Brattleboro Savings & Loan we foster a culture of excellence and teamwork and we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers. The Teller Supervisor demonstrates proven proficiency of the Teller duties and is familiar with all policies, procedures, and regulations that pertain to that role...
POSITION PURPOSE. Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professio...
Organization: Michigan Schools and Government CU. Date Posted: April 16, 2024. Region: Southeast Michigan. Location of Position: Sterling Heights. Position Level: Managerial. Overview of Responsibilities: Responsible for efficient operations and supervision of the teller area and sales activities of teller team members to ensure team goals and service standards are met in accordance with MSGCU’s policies and state and federal government regulatio...
GENERAL DESCRIPTION OF POSITION. The Teller Supervisor ensures that the teller area is managed in an efficient and effective manner and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards. The Teller Supervisor leads by example by exhibiting strong, quality customer care and a sales minded attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES. 1. Lift coin bags up to 50lbs. 2. The ability to work...
