Teller Supervisor

About Marquette Bank

If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!

Come be a part of something bigger at Marquette Bank.

Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities.

Pay Range: $ 19.00 - $ 20.50

The pay range is based on consideration of criteria such as required qualifications, experience, education and skills. Marquette Bank reserves the right to offer the selected applicant a salary commensurate with the applicant’s qualification, experience, education and skills.

Position Summary:

The Teller Supervisor responsible for implementing existing policies and procedures and assisting Operations Team Leader in coordinating, directing, and assigning work.  This position will answer employees’ questions, resolve complex problems, and oversee balancing of the branch general ledgers.  In addition, the Teller Supervisor Flexible will be responsible for overseeing the Partners in Sales Program and monitoring the frontline participation and coaching and mentoring front line to meet existing goals.     

Essential Duties and Responsibilities:

• Open and close the branch
• Proficient in all aspects of Teller and Senior Teller duties
• Thorough working knowledge of the Teller terminal transactions and corrections
• Provide work direction to Tellers 
• Approve Teller transactions
• Process transactions for license plate stickers and Money Grams
• Responsible for individual closed sales goals, as well as supporting Teller team in attainment of individual and team sales goals
• Train and motivate frontline employees to actively cross-sell Marquette Bank and services
• Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations, adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
• Relate well and motivate Tellers while maintaining a friendly cheerful demeanor 
• Detailed knowledge of all backroom Teller balancing and remittance procedures
• Detailed knowledge of Vault Teller procedures
• Periodic attendance at outbound events as required
• Assist Tellers in balancing daily transactions
• Work at other branches on an as-needed basis

 Knowledge/Abilities/Experience and Training Required:

• Professional demeanor and image
• Excellent communication skills to interact with employees and customers
• Extraordinary interpersonal skills
• Ability to problem-solve
• Minimum of two years of Teller experience and one year of Senior Teller experience
• High School diploma, GED, or active pursuit
• Strong knowledge of Bank products and services
• Demonstrated ability to meet all goals established by Retail Management

 Physical Demands: The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to remain in a stationary position 
• Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).
• Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.
• Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.
• Employee may need to frequently lift and/or move up to 30 pounds.
• Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 Work Environment/Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

 We Care About You. Marquette Bank’s total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus.  Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account.  Available rewards may vary by location, job level, employment status, and years of service.  To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits. 

 You Belong Here. We offer an inclusive workplace to encourage, support and celebrate our diverse employees and the communities in which we work and serve. Our culture is built on a commitment to serve others.  Working together, valuing each other and celebrating our uniqueness delivers a better financial future to our customers and neighbors.  To learn more about our diversity and inclusion commitment, please visit:  https://emarquettebank.com/about-us/diversity-and-inclusion-commitment

Equal Opportunity Employer/Vet/Disability