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The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.
At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.
Position Description
The Contact Center Manager is responsible for executing the daily operations of the Contact Center. This position will work closely with staff to ensure that every potential guest to The Franklin Institute (TFI) is prepared for an amazing visit!
This is achieved by guaranteeing both inbound and outgoing calls and emails to TFI are handled in a professional and efficient manner through training, coaching, and supervising the activities of all Contact Center staff members.
The Contact Center Manager is responsible for customer service for various audiences including members, school groups, and the public. This job will play a key role in the curation and sales of school and summer field trips. Additionally, they will resolve customer complaints and payment issues, review and send mailings and confirmations, and complete ticket orders.
The Contact Center Manager will also be responsible for:
Position Requirements
Status
Benefits Information
The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.
To apply, please visit our Career Center. We look forward to hearing from you!
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
Full Time
$89k-124k (estimate)
04/17/2024
05/08/2024
The following is the career advancement route for Contact Center Manager positions, which can be used as a reference in future career path planning. As a Contact Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Manager. You can explore the career advancement for a Contact Center Manager below and select your interested title to get hiring information.