20 Customer Service Representative Jobs in Pleasanton, CA
The Fountain Group is Hiring a Customer Service Representative Near Pleasanton, CA
My name is Francis, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Pleasanton, CA. Details for the position are as follows:
6 - Month Contract | Hybrid Role | $27
Job Description:
- Provide first tier product support via phone, email, online web tools on medical device products.
- Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
- Process and submit service requests in a timely manner.
- Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
- Complete all required training to be able to function in various aspects of position.
- Serve as the customer advocate and liaison to quickly and fairly resolve service problems for customers.
- Call Center, Customer Support experience
- Strong oral and written skills
- Med device, Pharma, or healthcare industry preferred
Job Summary
Full Time
$42k-53k (estimate)
05/02/2024
05/20/2024
thefountaingroup.com
TAMPA, FL
500 - 1,000
2001
HUNTER CONE
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
