25 Customer Service Specialist Jobs in Pleasanton, CA
British Swim School of Tri-Valley-Castro Valley is Hiring a Customer Service Specialist Near Pleasanton, CA
- Enthusiastic, assertive personality with strong relationship and customer service skills.
- Effectively communicate with customers and employees.
- Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods, and procedures of British Swim School.
- Able to multi-task in a changing environment with priorities in order.
- Reports to and communicates directly with Operations Manager or Franchise Business Owner.
- Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day.
- Create positive first impressions and facilitate appropriate orientation for new families.
- Ensure proper set-up, maintenance and break down of on-site marketing and merchandising at poolside and throughout the property. Clear, clean and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked, displayed properly, signed with pricing, sold/ordered to customers’ needs and input into POS (Jackrabbit) correctly.
- Check students in for swim class and to ensure that children are placed with the proper instructor and communicated on the lesson board.
- Facilitate move-ups correctly with photographs, and proper take-home materials, and celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
- Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment and share.
- Manage class schedules, attendance, lesson board, and report attendance.
- Ensures the Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events.
- Attend staff meetings and ongoing training/coaching as requested by the Operations Manager or Franchise Business Owner.
- Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues.
- Promote sales for new enrollments, twice-a-week classes, no-drops, and siblings.
- Assist instructors from the pool deck when they request assistance.
- Ensure that all areas of the pool deck are kept safe and clean and that all pool safety regulations, policies, and procedures are being followed at all times.
- Document and report accidents and injuries to the supervisor as soon as possible.
- Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and rechecked periodically.
- Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management.
- Work in an environment where noise levels are usually moderate to high.
- Other responsibilities as assigned by the Operations Manager or Franchise Business Owner.
- High School Diploma or equivalent.
- Competitive compensation
- Structured, paid training including lifeguard certification
- A position filled with purpose and fun
- A dynamic and rewarding corporate culture that fits your personality
- Opportunities for internal advancement
- Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs.
- You get your Birthday off paid.
Job Summary
Part Time
$44k-55k (estimate)
09/19/2023
05/13/2024
The job skills required for Customer Service Specialist include Customer Service, Communicates Effectively, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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