72 Customer Service Manager Jobs in Pleasanton, CA
Oil Changer is Hiring a Customer Service Manager Near Pleasanton, CA
The Customer Service Manager is responsible for communicating with customers either via phone, email or face-to-face in relation to a service done at the locations, and strategically and independently resolving their concerns. The Customer Service Manager acts on behalf of the company by promoting the company values to customers and company personnel.
REPORTING RELATIONSHIP
This position reports directly to the COO.
DUTIES AND RESPONSIBILITIES
- Delivering a comprehensive service to enquiring customers
- Delegating certain customer enquiries to Regional Managers or store Managers as appropriate
- Managing a large number of incoming calls and emails
- Communicating with internal teams to discuss warranty data
- Improving customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers’ issues and independently follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze warranty reports to identify service procedures improvements
- Using independent judgment to accept, and decline customer warranty complaints with the help of the Territory Director and Regional Manager.
- attend small claims representing the company, also has the ability to reach small claims settlement agreements to a defined amount
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
- Exercise professional judgment and independent discretion in managing customer service issues.
QUALIFICATIONS
- Experience in providing customer service support
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Strong client-facing and communication skills
- Ability to independently deliver comprehensive service to enquiring customers
- Excellent judgment and strategic abilities
Job Summary
Full Time
$106k-138k (estimate)
02/15/2024
05/10/2024
oilchangerinc.com
Pleasanton, CA
50 - 100
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The job skills required for Customer Service Manager include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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