Department: IT Operations, Office of the Chief Information Officer (OCIO)

SUMMARY

This position maintains all Church owned computer equipment including data center, desktop, public kiosk and all peripherals. Responsibilities include the repair, maintenance, and troubleshooting of computer systems and peripherals. This individual will assist other staff members in researching, analyzing and troubleshooting hardware, software, and network connectivity issues that arise daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. This individual troubleshoots, resolves problems, and repairs PC, Mac, and telephone
   hardware and software. (35%)
2. The individual images, configures, deploys, uninstalls computers and software for end users. 
3. The incumbent aids in network connectivity problems. (10%)
4. The incumbent assists individual employees or whole department moves of computer equipment. (10%) 
5. The incumbent maintains whole or spare part inventory for rapid response to minimize equipment downtime and assist the asset manager with end of life procedure (decommissioning). (10%)
6. This individual troubleshoots and repairs all network printers and faxes. (10%)
7. The individual troubleshoots, resolves, and repairs all Church-owned computer peripheral equipment. (10%) 
8. This person documents and updates time, status, and completion information via a request tracking system and/or users, via v-mail, email, or in-person communication. (5%)

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor: Assistant Manager/Chief Technologist 

Supervises: None

Regular Contacts

This position has regular contact with Employees of the Church including employees of the Church, members of the Technology Services Group, and vendors, including Dell, Apple,.

JOB REQUIREMENTS

Education/Experience

An Associate's degree, and 5-7 years of systems experience are required.

Knowledge/Skills

This individual should be able to work in a fast paced, client service oriented environment, be self motivated, and have good oral and written communication skills.

Technology Skills

Microsoft Office (Word, Excel, Powerpoint) skills are required. Comp TIA A certification (Hardware and Software), Dell, Apple, and Hewlett Packard certifications are required. Advanced PC and Server troubleshooting skills are required. A thorough knowledge of computer operating systems and computer networking technologies is required.

Work Environment

This position regularly works in an office environment. Travel to offsite vendor sites and to remote Church locations is required. As an exempt employee, this position will be required to work in excess of a normal work week (37.5 hours) as required.

Physical

Occasional lifting of up to 80 pounds is required.

Engagement with Christian Science

Membership in The Mother Church preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.