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Are a dynamic communicator with a passion for providing exceptional customer service? We are seeking enthusiastic individuals to join our team as a Customer Service Representative / Patient Scheduling in our call center. If you thrive in a fast-paced environment, enjoy helping customer, and possess excellent communication skills, we want to hear from you!
Vision
To ensure that every loved one receives the care they need when they need it.
Mission
To improve patient health and healthcare provider revenue/margin
We will achieve our Mission by…
Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received.
Patient Access – Concierge Care Coordinator
Primarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral. This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client’s existing systems. This role will also require contact with patients via text, phone calls, live chat, and email. Ensure KPIs and quality measures are achieved and meet or exceed client expectations.
Our work environment includes a modern office setting.
Job Title: Customer Service Representative/Patient Scheduling
Job Type: Full time permanent, onsite. Opportunity to work from home after probationary period.
Job location: 160 S. Stapley Drive, Suite 251, Mesa Arizona 85204
Required Hours: Monday to Friday: 7am- 4pm
Competitive Salary plus monthly bonus incentives.
Responsibilities:
Preferred Qualifications /Experience
Must have experience with using EPIC EMR
One year of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing
Scheduling, or Revenue Cycle Management experience
Benefits:
Seize the opportunity to advance your career in customer service!
Come join our team!
NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.]
Benefits:
Experience:
Language:
Full Time
$46k-61k (estimate)
04/28/2024
05/13/2024