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CORE DUTIES AND RESPONSIBILITIES (For all Concierge Engagement Teams):
. Answers inbound calls in a timely and efficient manner
· Demonstrate a high level of customer service care
· Maintains a pleasant and helpful attitude
· Answers patients calls with a warm and welcoming greeting
· Engages with patient by creating an atmosphere that is pleasant and helpful throughout patient interaction
· Obtains the ability to schedule all clinical appointment types
· Knowledgeable of each CEE teams roles and responsibilities
· Stays current with company, department and clinic updates and changes
· Serves as a role model to other team members
· Provides an outstanding patient experience through active listening, critical thinking and problem solving
· Manages the moment by seeking resolution to any patient inquiry or concern without needing additional resources or escalation: “One call, problem solved”
· Closes each call with a lasting impression
ADDITIONAL DUTIES AND RESPONSIBILITIES:
The essential functions include, but are not limited to the following:
· Actively works digital leads through outbound call efforts
· Processes inbound faxes
· Maintains a working knowledge of:
o Services offered
o Providers
o General location information
o Pricing
o Insurance related matters
· Prepares patients for their upcoming appointment by setting expectations
· Accurately answers patient’s questions and overcomes objections
· Enters and verifies that patient demographic and insurance information is complete and accurate
· Completes post call data entry and patient follow up
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$40k-54k (estimate)
04/14/2024
08/10/2024
eyeinstituteaz.com
Mesa, AZ
<25
The job skills required for Patient Service Representative include Customer Service, Data Entry, Problem Solving, Health Insurance, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
01/20/2022: Akron, OH
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
02/08/2022: Florence, SC
Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
02/17/2022: Terre Haute, IN
A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
02/17/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
01/18/2022: Amarillo, TX
Patient confidentiality must remain a primary concern.
01/31/2022: Sioux City, IA
Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
01/02/2022: Norfolk, VA
Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
01/09/2022: Lafayette, LA
Step 3: View the best colleges and universities for Patient Service Representative.