Description

Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for over 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

Under the supervision of the Assistant Director of Data & Reporting, the Data & Evaluation Manager will support the Career and Education department in maintaining the Salesforce database, generating funder reports, training staff on data governance best practices, implementing new technology solutions, and other data tasks. The Manager will act as a dedicated liaison between the Career and Education department and the Data and Program Evaluations team; actively seeking opportunities for programmatic innovation through technology and analytics.

Responsibilities:

• Manage the data reporting portfolio for the Career and Education department; prepare data for internal performance management, funder reports and grant proposals.
• Establish a data driven culture within the Career and Education department; use analytics to assist Program Director(s) in developing and monitoring programmatic outcomes and strategy goals.
• Develop quality assurance mechanisms and documentation to ensure service delivery is in compliance with contract requirements.
• Ensure data is entered in an accurate and timely manner by building dashboards and other data monitoring tools; train staff on data governance best practices.
• Facilitate user research sessions with staff using service design methodologies; use technology to drive efficiency within the program; assist in implementing Salesforce system enhancements.
• Serve as the junior Salesforce system administrator for the Career and Education department.
• Participate as a member of a team of data specialists to build out agency-wide data standards and data model; serve as the agency expert on data related to the Career and Education team.

Qualifications and Requirements:

• 3 years’ experience managing data in non-profit setting (for career or education related programs preferred)
• Experience with government and performance-based contract management for human services organizations
• Experience administering databases required, Salesforce experience highly preferred
• Experience with Business Intelligence software such as Tableau or PowerBI
• Advanced Excel skills
• Intermediate SQL skills preferred
• Familiarity with service design / human centered design concepts
• Experience analyzing data related to program delivery; capable of translating complex data concepts to non-technical staff; comfortable presenting findings in meetings to advocate for programmatic improvements
• Ability to collaborate with staff at all technological skill levels to implement system enhancements, train on new technology solutions, and follow-up on data entry best practices
• Demonstrated understanding of the principles of positive youth development
• Ability to maintain close attention to detail in a fast-paced environment while adhering to competing deadlines

Work Schedule: Full time, Monday - Friday, 35 hours per week, occasional evening and weekend hours as needed

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Qualifications