3300 Webb Bridge Road
Alpharetta GA 30005
Resident Assistant:
Statement of Job:
The Resident Assistant will make a positive contribution to the lives of our residents by providing them with routine daily care in accordance with the established policies and procedures of the community under the direct supervision of the Resident Care Director or supervisor on duty. The Resident Assistant will promote hospitality and deliver a high level of customer service at all times in keeping with the
Characteristics, Duties and Responsibilities:
Resident Care and Services: Our competent and compassionate staff deliver exceptional, responsive and individualized care to our residents.
1. Provide personal, physical care for the residents which may include bathing, grooming, oral hygiene, dressing, toileting, and/or nutritional oversight.
2. Review and follow a written assignment for daily care to residents per RA Task Sheets.
3. Provide personalized and appropriate care according to resident preferences.
4. Observe resident functioning and report any change in condition or behavior to supervisor.
5. Answer pages promptly according to the established protocol.
6. Make rounds in community as assigned.
7. Assist in preparing the dining room for meal service and serve residents’ meals.
8. Serve meals in a resident’s room when instructed to do so.
9. Measure and record temperature, pulse, blood pressure, etc. when requested.
Communication: We listen to, learn from, and communicate with our residents, family members, and each other in a timely and honest manner.
1. Review communication log before every shift for any special instructions.
2. Report information verbally or in writing to oncoming shift to ensure a smooth transition between shifts and continuity of care.
3. Participate in sharing Positive experiences of loved ones with family members per community specific guidelines.
4. Respond to supervisor appropriately and timely.
5. Listen attentively and ask clarifying questions, if needed, to ensure all parties understand the message.
6. Interact with family members in a thoughtful and compassionate way.
First Impressions: Everyone is welcomed with a warm and caring attitude and invited into a beautiful, comforting atmosphere.
1. Follow uniform policy of community, including wearing your name tag at all times.
2. Greet residents and guests with a smile, using their names when appropriate during interaction.
3. Deliver a 30 second commercial to visitors and tours.
4. Assist in cleaning and upkeep of common areas, community grounds, and maintaining your workspace.
5. Perform Daily housekeeping duties in the residents’ rooms as assigned.
6. Maintain eye contact when speaking with residents, guests, and each other.
Deep Connections: We build deep, personal and trusting connections with residents and family members which allow opportunities to create meaningful moments that can enrich the health and spirit of our residents and their families.
1. Participate in and/ or lead engagement activities. Spend time each day in meaningful interactions with residents.
2. Use PPA (Positive Physical Approach) in all interactions with residents, family members, visitors, and fellow employees.
3. Read and review social profiles of residents on an ongoing basis. Share life stories of residents with fellow employees.
4. Build personal connections with family members and learn their family history.
5. Recognize, acknowledge, and participate in celebrating residents’ life events (i.e. birthdays, anniversaries, etc.)
People: We provide consistent, thorough orientation and ongoing training in order to develop exceptional, tenured employees who have opportunities for growth and recognition.
1. Actively participate in the culture of learning by attending in-service training and staff meetings as scheduled. Maintain state required topics and number of in-service hours.
2. Maintain First Aid, CPR, and other appropriate certifications (i.e. CNA certification) per community and state specific guidelines.
3. Use good body mechanics and safe practices in all settings.
4. Achieve Dementia Care Specialist Level One designation at the minimum and proceed with additional levels as required by the community.
Recovery: Any employee who receives a request or concern from a resident or family members will “own” that issue or concern until it is resolved.
1. Observe and report any unsafe work practice, such as poor body mechanics, or condition to the supervisor.
2. “Own” a request or concern when received from a resident or family member by listening with empathy, confirming your understanding; apologizing sincerely, and outlining plans for resolution.
3. Hand off issues or concerns to an appropriate fellow employee if unable to personally resolve the issue.
4. Share the problem and resolution with appropriate employees to prevent future occurrences.
Culture/Accountability: We demonstrate through our daily behavior our deep commitment to the well-being of seniors
1. Respond on own initiative to help residents and co-workers with needs or requests for service; anticipate resident needs.
2. Support a culture of teamwork by working together with mutual dignity and respect.
3. Follow posted schedule, including daily schedule for breaks.
4. Report on time and ensure that next shift has arrived before clocking out at the end of your shift.
5. Maintain community equipment (pagers, radios, keys) in good condition and according to established process.
6. Maintain resident dignity, privacy, confidentiality and respect.
7. Follow company policies and procedures performing all job duties as described in the Orientation Handbook.
8. Follow community “call out” policy for emergency circumstances.
9. Other duties as assigned.