** Shift Manager-BWI Evening**

**Job Category****:** CNT **Requisition Number****:** SHIFT003489 Showing 1 location **Job Details**

**Description**

* Hours 1pm-10pm

* **Essential Functions:**

Complies with all Agency policies and procedures and follows contract specifications

Establishes and maintains positive relationships with government facility staff

Accepts service requests and with CA approval provides service based on agreement

Manages the performance and time schedules of the supervisors responsible for the cleaning crews for assigned area and shift

Assigns and oversees the accomplishment of project work given to supervisors

Trains and inspects the work of supervisors to ensure their performance supports satisfactory completion of contract requirements

Performs quarterly evaluations on supervisors to ensure satisfactory performance of contract requirements that the Project Manager and Chimes Human Resource Officer policies and procedures are adhered to

Inspects work assigned to custodial staff to ensure it has been completed in accordance with prescribed schedules/time lines

Observes, manages, and provides feedback to all staff to ensure accurate job completion

Personally observes work performed during assigned shift

Ensures shift work assignments meet or exceed contract requirements. Makes necessary changes in custodial staff/work force to complete all work assignments according to time lines and schedules

Identifies sub-standard cleaning procedures, processes, and misuse of materials and assists in correcting any deficiencies found

Takes necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory and ensures that corrective actions taken to fix deficiencies

Designs training programs and implements new/improved procedures to correct any deficiencies

Trains supervisors on how to process personnel paperwork. Manages, reviews, edits, and if necessary, corrects the paperwork completed by supervisors as it relates to employees attendance, overall work performance, employee communications, incident reports, leave slips, return back to work issues, coordination of shift transfers, and any other paperwork that may be written during the course of the work day

Ensures supervisors and other staff accurately complete and submit vital daily, weekly, and monthly reports required by either Chimes or MAA

Assists with new employee onboarding to include time card & uniform requests and badging application

Reviews and submits leave request daily

Reviews time and attendance weekly

Ensures all correspondence is quality reviewed before sending it to the Project Manager

Ensures timely, accurate completion of evaluations and employee communications

Implements and manages the inclement and emergency operational plans for shift

Provides supervisors with SIDA rules/regulations, recent tenant information advisories, and news from the MAA regarding safety policies and procedures

Disciplines supervisors and approves/disapproves the discipline actions taken for employees by supervisors

Complies with MAAs rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensures other employees do the same

Observes BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA) and ensure that all others follow the procedures

Instructs supervisors on new and improved policies/procedures that support employee training, issuance of uniforms, incentives and process improvements for high end industrial janitorial projects for high traffic areas

Reports equipment down time problems and provides the Project Manager with frequent status report on the use and condition of equipment for their specific shift/piers

Ensures employees comply with the safety policies and procedures established by Chimes Human Resource Office/Training Office or Project Manager

Ensures compliance with dress code and personal hygiene standards for self and staff

Complies with and ensures staff compliance with all building and security requirements

Acts as supervisor, if back-up system fails

Acts as Project Manager when needed.

Works cooperatively with HR to sustain employment for individuals with disabilities

Passes and complies with CPR/First Aid training and OSHA training

**Secondary Functions:**

Serves as a liaison with community agencies and job coaches to aid Chimes employees

Assists in the planning and implementation of staff development programs

Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

**Physical Abilities Needed to Meet Work Demands:**

Ability to stand or walk for long periods of time

Ability to go up and down stairs

Ability to reach above the head, bend, kneel, stoop, and crawl

Ability to lift, carry, and push up to 50 lbs. as needed

Ability to work in dusty spaces or adverse weather conditions

Ability to see details on the floor, above the head, or on surfaces

**Job Competencies Needed for Success on the Job:**

Ability to work independently and collaboratively with others

Ability to maintain confidentiality

Ability to communicate effectively with employees and government staff

Ability to work in a constant state of alertness and with safety always in mind

Ability to supervise and develop others

Ability to make decisions and solve problems

Ability to plan, implement, organize, and prioritize

Ability to be flexible and dedicated to quality and customer service

Ability to manage multiple tasks effectively

Ability to react immediately to emergency situations

Ability to analyze data and recommend corrective action

Ability to read, write, and speak (communicate and relate information) English

Ability to use technology for completion of specified job duties

Ability to manipulate numbers

Ability to maintain and submit reports, logs, and other paperwork in a timely manner

Ability to act with integrity and ethical standards in job performance

Ability to understand and apply technical written material

Ability to understand and comply with safety procedures and environmental requirements

Ability to operate machinery without posing a safety hazard to self or others

Ability to use and care for equipment and cleaning supplies properly

Ability to complete tasks in a timely manner with numerous interruptions

Ability to attend work regularly and remain on site for scheduled shift

Ability to work a flexible schedule as required

Ability to attend and participate in training and work related meetings

Ability to demonstrate integrity and ethical standards in job performance

Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner

Ability to provide guidance, direction, and technical support

Ability to comply with all building, security, and company policies and procedures

**Other requirements:**

Valid drivers license from state of residence and ability to drive

License must have been valid for at least 3 years

If driving a 15 passenger van, must be at least 25 years old

Acceptable driving record as determined by Agencys insurance carrier and by Chimes DC policies and procedures

**Essential Personnel:**

This position is designated as essential. This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their

work location or to report to work to protect, recover, and continue operations at the facility.

**Education:**

High School diploma or equivalent

Valid CPR/FA certification preferred

Knowledge of green cleaning principles and CIMS certification requirements

Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS

K