Dispatcher - High Volume Service Team - Full Time / Hourly!

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!!!

Baltimore Branch location 21230.

NOTE: This position is an in-office position in our busy Zone 1 Dispatch Team

Schedule is:

Monday - Friday 11 am - 8 pm on-site in our Baltimore Branch Office

Rotation of one weekend Saturday & Sunday 7 am - 5pm that are worked remotely from Home.

If you possess a positive and enthusiastic approach to customer service, we want to talk to you! You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Baltimore, MD location!

Essential Job Functions:

• Maintain the service technician schedules and dispatches technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technician's requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices and timecards for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently

Qualifications:

• Minimum 2 years of experience in Customer Service, strong Admin & computer skills.
• Geographical knowledge of service area and/or map reading skills
• Advanced communication and customer service skills
• Experience in using Microsoft Word and Excel
• Must be detail oriented, have great follow-up, and can multi-task
• Ability to pass a background check and drug screen

Experience/Education:

• High School Diploma or equivalent

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Bonus eligibility
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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