CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under the general direction of the Director, Audience Services, the House Manager serves as the primary Front-of-House (FOH) for all Soraya-presented events and Rental events held at The Soraya and its other venues (Plaza del Sol, Rehearsal Room, Gallery, etc). The incumbent oversees FOH operations before, during, and after each performance, including but not limited to prepping the venue for guests, greeting and seating patrons, assisting patrons who require help, and closing out the venue following performances.

• Completes a post-event report following every performance and event that summarizes and memorializes the activities of the event, any issues that arose in the event, and how they were resolved.
• Oversees the FOH hourly pooled staff of approximately 80 individuals including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers.
• Ensures consistently high levels of service, safety, and professionalism and assists with hiring, training, scheduling, and overseeing timesheets and timekeeping for all employees.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/aa58kyd6qlh836flklh5bioiicz5xf1f

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a job-related field required.
• Equivalent to five (5) years of full-time, progressively responsible relevant experience. Three (3) years of experience in house management or customer service role is preferred.
• Oversight and administration of a program with supervision and/or lead experience.

Knowledge, Skills, & Abilities

• Working knowledge of theatre etiquette and performing arts center customer service standards and protocols. Thorough knowledge of general practices, programs, and/or administrative specialty, and operational and fiscal analysis and techniques. Advanced knowledge of policies, procedures, and outside regulations pertaining to Performing Arts, Audience Services, House Management, and Theatre or related filed and programs.
• Ability and specialized skills to: take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved; expertise in investigating and analyzing problems with a broad administrative impact and implications; ability to train others and provide lead work direction; interpret, and apply a wide variety of policies and procedures to develop conclusions and make recommendations; analyze data and make accurate projections using business mathematics and basic statistics.
• Displays developed staff leadership and supervision skills; excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Administrative Analyst Specialist / 1038 / grade 3
• The anticipated HIRING RANGE: $5273 - $6500 per month, dependent upon qualifications and experience. The salary range for this classification is: $5273 - $9537 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; works many evenings and weekends as assigned.
• This is a Regular position with a one-year probationary period. 

General Information

• Applications received through March 13, 2024, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.