Summary:

Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City’s first skyscrapers, the heart of this iconic landmark building is its extraordinary nine-story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces. This award-winning luxury-lifestyle hotel is a rare combination of world-class dining by James Beard award winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.

The Sales and Marketing Coordinator is responsible for providing administrative support to the Sales Team and the Executive Office when needed. An ideal candidate is able to be pro-active, solutions-oriented, and positive while operating in a fast-paced environment. It is imperative for an applicant to have a working knowledge of the entire sales process, from initial inquiry to closing and servicing of clients. Some of the essential tasks of this position include answering incoming calls and emails, qualify and complete lead forms in Envision, assisting guests with questions and special requests. Administrative support provided to the Group Sales Team will include creating and assigning leads, building group room blocks, entering rooming lists, setting routing instructions and VIP designations, and creating group turnovers and resumes. The Sales and Marketing Coordinator will also work with the DOSM on creative marketing projects, public relations, budget planning, marketing plan, and SWOT analysis.

The Beekman, a Thompson Hotel is managed by Hyatt Hotels Corporation. Hyatt cares for their employees, so that they can be their best. Employees at Hyatt receive top tier benefits, which include: paid time off, hotel discounts, competitive insurance packages, company matched retirement savings plans, life insurance, and the opportunity to take your career around the world!

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Essential Job Functions:

• Ability to work under pressure in a fast-paced environment while maintaining a pro-active, solutions oriented approach to all tasks

• Working knowledge of the sales process from initial inquiry, qualifying, negotiating, closing and servicing of clients

• Develop thorough understanding of sales team deployment, market segmentation and positioning, seasonality and pricing as it relates to the sales & marketing strategies of hotel

• Answer all incoming calls and email inquiries to the sales department; qualify and complete lead forms in Envision for all inquiries, and assist guests with questions, changes and special requests for reservations

• Ensure no leads are abandoned, all calls are returned within two hours and all requests are communicated promptly to appropriate departments for proper execution
• Ensure Envision Sales Funnel is checked at least 4 times per day, and leads are assigned in a timely manner

• Have thorough knowledge of procedures for VIPs, including facilitating Hotel amenity program; assist with preparing gifts and custom amenities as needed

• Provide administrative support to the group sales team by creating & assigning leads, building group room blocks, and assisting with all general sales inquiries

• Provide administrative support to the transient sellers by quoting rates, making reservations, assigning VIP status, coordinating VIP arrivals with Front Office, arranging amenities / notecards, and more.

• Provide support to the Hotel Marketing team including but not limited to social media content curation and scheduling, qualifying coordinating and detailing on site photo shoots, detailing and coordinating influencer partnership stays, and creation of market segment specific creative pieces using design programs such as Canva.

• Handle daily reporting including room block cutoffs, block changelog, and arrivals report

• Coordinate daily site schedule process with key stakeholders including Events team, Housekeeping and Front Desk; walk all site rooms daily to ensure they are “showroom” ready

• Assist with rate shopping the hotel’s transient accounts to ensure rates are automated and bookable

• Assist transient sales team during the Annual RFP contracting process with compiling business cases

• Support preparation for travel, tradeshow and FAM related activities including organizing any print/digital collateral needed, and assisting with post trip reporting and expense processing

• Assist with creation and production of sales and marketing collateral

• Assist DOSM with completing company sales reports, complying with sales office system standards and managing expenses via departmental checkbook

• Maintain a working knowledge of the front of house and back of house departments including sales, catering, front desk, concierge and housekeeping

• Maintain complete knowledge of:

a. all hotel features/services and hours of operation

b. hotel history and neighborhood knowledge

• Understand the credit policy of the hotel, and assist with sending Sertifi credit card authorization forms as directed

• Review no-shows from previous night and forward to appropriate Sales Manager

• Research and stay abreast of new sources of business by using various media and community resources.

• Assist DOSM on creative marketing projects, involving Social Media, Editorial Content, Public relations, Cultural partnerships such as proposals and special event invitations

• Assist DOSM with preparation of annual budget, marketing plan, SWOT analysis etc

• Maintain timely and effective paper flow and communications with in the sales area, and dispose of all sensitive documents in an appropriate manner

• Maintain an orderly office environment and manage par inventory levels of all sales resources including amenity items and office supplies

• In the absence of the Sales Managers/DOSM, conduct scheduled or walk-in sales site visits

• Maintain positive and professional communications with all guests

• Adhere to hotel Health and Safety guidelines, represent Sales team in all Safety Committee meetings

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

1. Ability to satisfactorily communicate in English (speak, read, write) with guests, team members and management to their understanding.

2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, initiative, warm hospitable manner, courteous, cooperativeness and work with minimal supervision.

3. College graduate.

4. Previous hotel experience, operations or sales, required.

5. Punctuality and regular and reliable attendance.

6. Interpersonal skills and the ability to work well with team members and the public.

Desirable:

1. Computer knowledge in Windows environment and previous experience with automated property management system.

2. Proficient and knowledgeable with graphic design tools such as Canva and Photoshop.