Summary
The Front Desk Host is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay
Duties & Functions
To welcome and register all arriving guests, making sure that all pertinent information is obtained
Efficiently conduct check in and check out procedures
Communication with other departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken • Meet requests regarding guest billing
Handle cash transactions in accordance with the property’s cash handling policy
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
Manage and resolve all guest complaints and compliments in a professional and courteous manner
At least one year of experience as a Front Desk Agent
Have excellent personal presentation and interpersonal skills
Display a positive and cheerful demeanor along with a caring personality
Good problem solving ability
Fluency in reading, writing and spoken English.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Pay range: $28.73 - $38.31 per hour
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Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
At least one year of experience as a Front Desk Agent
Have excellent personal presentation and interpersonal skills
Display a positive and cheerful demeanor along with a caring personality
Good problem solving ability
Fluency in reading, writing and spoken English.
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!