Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. 

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

JOB PURPOSE:

Responsible for driving catering sales and planning, executing special events for corporate and social business.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers/guests in order to grow the account on behalf of the company.
• Coordinate all event room needs, as well as sales support. This involves direct sales calls, sales blitzes, and 
• property tours. Manage quoting rates, contract development, arranging food and beverage, audio visual 
• requirements, management of meetings on day of event, posting of charges, presentation of bill and follow up.
• Responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential.
• Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. 
• Responsible for working with all clients to provide professional client services support in the planning, 
• organization, and management of events within the facility, monitoring the logistics of these events and all event related tasks after events are concluded. This includes but not limited to working with space requirements, scheduling of events, equipment rentals, tastings, menus, invoicing and theme concept/decorating. 
• Partners with group/catering counterparts to effectively manage the business opportunities.
• Develops and maintains relationships within community to strengthen and expand customer base for 
• group/catering sales opportunities.
• Responds to incoming group/catering opportunities for the property. 
• Identifies, qualifies and solicits new group/catering business to achieve personal and property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Attends management and sales meetings. 
• Provide weekly and monthly sales activity reports. 
• Develop and deliver sales presentations to potential customers/clients. 

All Other Duties as Assigned 

Requirements

QUALIFICATION REQUIREMENTS:

• Highly organized and self-directed.
• Able to build relationships at all levels of the organization.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Excellent project management skills.
• Ability to work in fast-paced, changing environment.
• Demonstrated strong performance in analytical, innovative, and critical thinking, strategy and collaboration. 

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Requires an Associate’s Degree in Event Planning/Catering and/or a minimum of three-year’s experience in an event planning management role in a catering establishment/venue. 
• Certified in food service sanitation as mandated by the state of Wisconsin. 
• Experience with information systems related to event planning management or catering sales management.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Regularly required to sit, talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Able to communicate verbally and issue communication clearly; hearing ability required with all communications. 
• Able to relate to staff and customers in an appropriate and professional manner. 
• Able to read and write clearly. 
• Position requires walking, sitting, standing, and the ability to drive a vehicle. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.