Agency Job Posting #: TSBP 24-036
Work in Texas #: 16578366
Opening Date: May 9, 2024
Closing Date: May 24, 2024

How to Apply
Applicants must follow the instructions found on www.pharmacy.texas.gov/careers to apply for this position. TSBP cannot accept resumes in lieu of the State of Texas Application.

GENERAL POSITION DESCRIPTION

Performs routine (journey-level) technical work relating to the enforcement of laws and rules governing the practice of pharmacy. Processes complaints according to established procedures, including data entry duties. Prepares case files. Communicates with complainants and subjects of complaints verbally and in writing. May assist in investigating cases and closing complaints. Provides highly technical information and explanation of laws and rules governing the practice of pharmacy to Board customers.

REPORTING RELATIONSHIPS

Works under the general supervision of the Enforcement Program Supervisor with limited latitude for the use of initiative and independent judgment within the limits of the agency and Division policies and procedures. Work is subject to review by others, including the Executive Director, Enforcement Division Director, and General Counsel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicates with complainants verbally and in writing, regarding the receipt, status and disposition of their complaints.

Processes complaints in accordance with established policies and procedures. Work includes updating complaint information in the agency’s computerized data base. Ensures that data entry and documentation in case files are complete and accurate.

Prepares acknowledgment, dismissal (warning) and disposition letters to subjects of complaints.

Provides information regarding laws and rules governing the practice of pharmacy to Board customers. Includes providing highly technical explanations of pharmacy laws and rules by telephone.

May assist in investigating complaints received by the Board.

May perform duties of other Division staff in their absence. Determines work priorities and schedules times accordingly.

Complies with all agency personnel policies, including regular attendance.

Performs other duties as required.

General Qualifications

Knowledge, Skills, and Abilities

· Working knowledge of basic investigative methods and procedures.

· Knowledge of laws and rules governing the practice of pharmacy.

· Knowledge of the practice of pharmacy.

· Knowledge of agency policies and procedures.

· Ability to interpret and apply agency policies and guidelines.

· Ability to communicate clearly, both verbally and in writing.

· Ability to deal with professionals under adversarial conditions.

· Ability to manage multiple priorities concurrently and meet deadlines.

· Problem solving and reasoning skills to recommend courses of action based on interpretation and application of court decisions, laws, rules and procedures.

· Interpersonal skills to interact with a variety of contacts professionally and tactfully.

· Ability to maintain effective working relationships with other employees.

· Working knowledge of office equipment, including personal computer.

· Ability to develop and modify work procedures to improve efficiency.

· Ability to work independently and manage time efficiently.

· Ability to maintain confidentiality.

· Memory skills.

Education and Experience Requirements

High school education or equivalent is required. Graduation from an accredited four-year college or university with major course work in job-related field is preferred.

Three years of job-related experience is required. Job-related experience includes investigative work; work that involves handling customer complaints or customer service; work involving regulatory programs, legal support or law enforcement; or technical assistance work, preferably in a health-related professional work.

Previous experience in a pharmacy licensed by TSBP is highly desirable.

Must have demonstrated ability in the use of office equipment and personal computer, including word processing and data entry.

Must have knowledge of Microsoft Word and Excel. Must be able to demonstrate knowledge of business English, including terminology, spelling, and grammar.

Environmental and Physical Conditions

Normal office environment. Tobacco free work place. Sitting and operating a personal computer for long periods of time. Correctly lift up to 25 pounds. Physical conditions will require a person with sufficient stamina to maintain a constant high level of concentration, frequently intense with many interruptions, for long periods of time.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Military Crosswalk

Army: No military equivalent

Navy: OS, YN, YNS, 611X, 612X, 641X, 712X

Coast Guard: OS, YN, OSS, PERS

Marine: No military equivalent

Air Force: 8U000, 16GX, 60C0, 63G0, 86M0, 86P0, 88A0, 88B0

For more information about this position, please go to www.pharmacy.texas.gov/careers

Job Type: Full-time

Pay: $3,751.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person