Agency Job Posting #: TSBP 24-033
Work in Texas #: 16553042
Opening Date: April 23, 2024
Closing Date: May 8, 2024

How to Apply

Applicants must follow the instructions found on www.pharmacy.texas.gov/careers to apply for this position. TSBP cannot accept resumes in lieu of the State of Texas Application.

General Description

Performs routine (journey-level) technical assistance work relating to the laws and rules governing the operation and practice of pharmacy. Work involves gathering information to assist with the resolution of alleged violations of laws and rules governing the practice of pharmacy, performing administrative tasks, and serving as a liaison to applicants, licensees, registrants, and the general public by providing information regarding laws and rules governing the practice of pharmacy.

Works under the general supervision of the Enforcement Manager with moderate latitude for the use of initiative and independent judgment within the limits of the agency and Enforcement Team policies and procedures. Work is subject to review by others, including the Executive Director, Director of Enforcement, and General Counsel.

Essential Duties and Responsibilities

- Gathers information to assist in resolving alleged violations of the laws and rules governing the practice of pharmacy, work involves:

• gathering documents from other government entities to perform criminal history background review on applicants for licensure or registration;
• contacting and interviewing complainants, subjects of complaints, prescribing practitioners, and other health-related professionals, regarding non-compliance complaints;
• collecting and reviewing applicable records, such as criminal records, pharmacy and medical records, and supplemental information; and
• monitoring, summarizing, and documenting findings in memorandums and final reports.

- Performs administrative duties related to work, including:

• processing and closing complaints in accordance with established policies and procedures;
• updating complaint information in the agency’s computerized database while ensuring data is complete and accurate;
• preparing and presenting information to make recommendations for action to team management staff;
• scanning documents and agency files
• preparing cases and evidence for referral of administrative hearings; and
• preparing a variety of correspondence letters.

- Serves as a liaison to applicants, licensees, registrants, and the general public on telephone queue regarding laws and rules governing the practice of pharmacy.

• Maintains confidentiality of complaint information and associated records.
• Determines work priorities and schedules times accordingly.
• Complies with all agency personnel policies, including regular attendance.
• Performs related work as assigned, including job duties provided in the SAO job description.
• May serve as back-up to other equivalent Enforcement Team staff in their absence.

Knowledge, Skills, and Abilities:

Knowledge of laws and rules governing the practice of pharmacy; agency policies and procedures; practices of general pharmacy operations; and basic customer service principles and techniques.

Skill in the use of standard office equipment, computers, and computer software, including Microsoft Word and Microsoft Excel; and reviewing documents for accuracy and completeness.

Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems and recommend courses of action based on the application of agency procedures; communicate effectively with others, both verbally and in writing; to provide guidance to others, to maintain confidential and sensitive information; interpret and apply policies and guidelines, manage multiple priorities concurrently and meet deadlines, and manage time efficiently and work independently.

Education and Experience Requirements:

• Customer Service or administrative experience, preferably in a health-related professional field.
• Experience in a pharmacy licensed by Texas is preferred.
• Experience in regulatory work or legal assistant work is desirable.
• High-school degree or equivalent is required. Graduation from an accredited college or university is generally preferred. Education and experience may be substituted for one another.

License Required: None.

Texas Pharmacy Technician Registration is preferred. If registered as a pharmacy technician, must possess a current registration certificate and be in good standing with the Texas State Board of Pharmacy.

Environment/Physical Conditions

Normal office environment. Tobacco-free workplace. Sitting and operating a personal computer for long periods of time. Correctly lift up to 25 pounds. Physical conditions will require a person with sufficient stamina to maintain a constant high level of concentration, frequently intense with many interruptions, for long periods of time. Work involves frequent communication with others, in person and by telephone, processing information quickly and accurately. Work involves the lifting of boxes of records, evidence and other documents weighing more than 25 pounds.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Military Crosswalk

Army: No Military Equivalent

Navy: OS, YN, YNS, 611X, 612X, 641X, 712X

Coast Guard: OS, YN, OSS, PERS

Marine: No Military Equivalent

Air Force: 8U000, 16GX, 60C0, 63G0, 86M0, 86P0, 88A0, 88B0

For more information about this position, please go to www.pharmacy.texas.gov/careers

Job Type: Full-time

Pay: $3,160.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person