• Triage and respond to 800 emails and cases per month from members of the public who are seeking assistance with resources or rehoming for their pets, including urgent/emergency veterinary care, boarding options, food, pet deposits, etc.
• In cooperation with program manager and volunteers, help manage and moderate PASS Facebook group of over 65k members; be a visible and trusted leader for the PASS community through consistent and professional engagement and support
• Assist with managing data collection and the case management system to track progress, support, and resolutions offered through program
• Assist in keeping track of up-to-date information regarding community resources that are available for pet owners in Central Texas, and throughout Texas.
• Collaborate with the Hays County PRC team to connect PASS support services to local events and project efforts.
• Other duties may be assigned
• Job duties may include some or all of the above, and other duties as assigned by manager

• Attend and participate in all required training sessions and meetings
• Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues
• Able to react to change productively and perform other related duties as assigned
• Able to work in a high volume, fast-paced, high-stress environment

• Must embody APA!'s core values of innovation, respect, drive, resourcefulness, and inclusion
• Commitment to APA!'s customer experience expectations
• Willing and committed to working well with volunteers and staff in all roles
• Complete 30-60-90 day goals and others as assigned
• Stay knowledgeable about APA! programs and processes as they relate to the role
• Able to work evenings, weekends, and holidays as needed
• Bilingual in English/Spanish preferred

• Must be able to routinely lift 40-50 pounds
• Must be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather
• Must be able to comfortably interact with cats/dogs of various health levels, including cats who may carry zoonotic diseases such as ringworm, scabies, intestinal parasites, etc.
• Must be able to visually observe people and animals from up to 150 feet away
• Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to focus in a loud and busy environment despite distractions
• If reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

• Standard office environment, with exposure to environmental conditions that include working with and near animals
• Uses own transportation to travel and transport
• Occasional after-hours or weekend work may be required to support program needs
• Work is normally performed inside; some outside work is required
• Exposure to unpleasant odors and noises.
• Rapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise
• Potential for animal bites and scratches and diseases that can be transmitted from animals to people

• This is a part-time, nonexempt position with up to 29 hours per week, based on business need
• Shift and schedule flexibility is required, as weekly schedule is subject to change
• Able to work evenings, weekends, and holidays as needed

• APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
• Hybrid
• May travel to offsite locations as needed

• This is a part-time hourly position with a starting wage of $17/hour.
• All employees are eligible for access to an Employee Assistance Program, Discounted Perks Programs, fully subsidized Pet Insurance and time off incentives.

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.