Job Summary

We are searching for a Medical Assistant Urgent Care — someone who works well in a fast-paced setting. In this position, you will gather information, assess, and provide direct care to patients. Works collaboratively with other members of the healthcare team to render population appropriate care for low-acuity pediatric patients.

Think you’ve got what it takes?

Location: 18200 Katy Freeway, Houston, TX 77094

Responsibilities

• Assists with the collection of patient/family data. Assists in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per site protocol. Collects and documents vital signs, height/weight, and reason for visit. Graphs data per site protocol. Documents current medications, allergies, and other information per site protocol with 100% accuracy.
• Provides general patient care. Prepares patient for examination per site protocol. Assists provider, as directed, during treatments, examinations and testing as directed by provider and within scope of site. Completes treatments as directed by provider and within scope of site. Documents all interventions per site protocol. Calls in prescription refills as directed by provider and per site protocol. Takes messages and returns calls from parents – offers telephone health advice per site protocol and under provider’s direction. Assists provider in providing office emergency patient care. Maintains current CPR certifications. Keep rooms stocked with supplies per site protocol. Notifies Site Manager, or designee, of needed supplies weekly.
• Administers medication and immunizations. Administers medication and immunizations as directed by physician per site protocol. Documents administration of medication and immunizations in the medical record per site protocol. Reports all medication and immunization errors to supervisor immediately after becoming aware of the error. Documents adverse reactions to medications per policy and procedure. Notifies Site Manager, or designee, of needed medication and supplies weekly. Maintains integrity of medication supplies by following infection control and inventory control guidelines.
• Assists with education of patient/family. Provides patient/family education as instructed by the physician or site protocol. Documents such education in the medical record.
• Coordinates referrals. Assures family has contact information for referral. Assures family has any documentation needed for referral.
• Collects Specimens and Performs Laboratory Test. Verifies provider order and patient per site protocol. Collects and processes specimen according to manufacturer’s instructions and using proper technique. Follows site protocol in reporting and documenting results. Performs and documents scheduled quality control, instrument maintenance and calibration procedures according to manufacturer information. Maintains and prepares reagents appropriately and performs and documents required reagent checks, including monitoring of expiration dates. Takes appropriate action and documents out of control values per manufacturer guidelines. Troubleshoots and documents instrument problems and makes minor adjustments, when applicable, by consulting instrument manual and the appropriate technical support service. Participates in CLIA/COLA-approved proficiency testing program. Maintains records of proficiency results. Communicates any quality control issues, proficiency issues and/or instrument failures to Lab Medical Director and Site Manager as they occur. Coordinates with outside lab by verifying where patient is to go for lab and documents per site protocol. Directs patient to approved lab if specimen is not to be obtained in site. If specimen is sent to an outside laboratory, ensures the specimen is collected and sent per site and lab protocols. Assures results are received and provider is notified of results. Reports all lab errors immediately to supervisor after becoming aware of error. Assures encounter form reflects test performed. Notifies site manager, or designee, or needed laboratory supplies weekly. Assures compliance with regulatory requirements, i.e., CLIA/COLA, and OSHA.
• Screens patient phone calls. Screens present patient complaint per site protocol. Screens phone calls per site protocol and within scope of site standards. Documents all clinical patient phone calls per the organization's recommendations. Responds appropriately in emergency situations per site protocol.

Qualifications

• Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.
• Required H.S. Diploma or equivalent with preferred graduation from a medical assisting or emergency medical technician program
• Required BLS - Cert-Basic Life Support by the American Heart Association
• Preferred 1-yeare related work experience

Company Profile

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.