At Terwilliger Plaza, located in beautiful downtown Portland, we believe that encouraging a deeper sense of dedication and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today’s changing world. Join us as we Live Forward and cultivate a phenomenal place where our team works and thrives.

Why Work Here?

• Medical, Dental & Vision
• 50% off Employee Discount in Dining and Deli
• 24/7 access to an onsite gym
• Onsite Salon
• Scholarship Opportunities
• Company Paid Monthly TriMet Pass
• Competitive Pay
• 401k Matching
• Tapcheck - Same day pay

The In-Home Services Director reports to the VP of Health & Wellness and is responsible for the overall management of the organization’s licensed In-home care agency and Health Clinic services. The Director will provide leadership for all aspects of the department’s operation. The Director will maintain compliance with the Oregon Administrative Rules governing In-Home care agencies. This is a multi-faceted director-level position with significant responsibilities related to the management of client care needs, ongoing budgetary monitoring, and consistent oversight of staff.

• Perform other duties as required.

• At least two years of professional or management experience in a health-related field or program required.

• A great heart and compassion for seniors.
• Bachelor’s Degree desired, preferably in a healthcare or social service related field. Previous supervisory experience in a position that provided services to older adults preferred.

• Having a positive and compassionate attitude, being reliable, highly organized and exhibiting a strong work ethic and calm demeanor
• Maintaining excellent time management skills, being able to manage multiple responsibilities concurrently, and working in an environment where interruptions occur
• Possessing strong interpersonal skills while communicating professionally (both orally and in writing) with many different types of groups, including staff, clients, their families and other service providers in the long-term care industry
• Solving problems in an efficient manner with appropriate attention to detail
• Maintaining a valid driver’s license, automobile liability insurance and reliable transportation

• Respect –Treat each other with dignity and kindness.
• Quality – Put service first, and investing time to produce excellence.
• Compassion – Care about each other’s feelings and points of view.
• Diversity – Appreciate the uniqueness of each person.
• Collaboration – Work effectively with each other.

• Computers and software: Personal Computers: Microsoft Office 365, HomeTrak, Relias Training, MatrixCare electronic health record software, etc.
• Office equipment: Telephone, copier, fax, printer, postage machine, radio, etc.

Normal working hours are 8-5 Monday-Friday; however, this may be subject to change for business purposes. Job may require hours that exceed 8 hours per day and/or 40 hours per week during peak periods. May work occasional weekends/evenings to support Plaza events, occasional overnight travel, and on-call responsibilities. The In-Home Services Administrator will routinely sit and use office equipment and computers, which can cause muscle strain. The Administrator also has to do some lifting of supplies and material from time to time. Will spend long hours in concentration and on the computer entering information which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position, which may cause stress. Must also interact with a wide variety of people regarding various work-related issues.

• Leading and managing the ongoing operation of Terwilliger Plaza’s In-Home Services department and Health Clinic.
• Maintaining a positive work atmosphere by acting and communicating in a manner that is supportive of staff, clients, family members, and other stakeholders.
• Ensuring compliance with existing systems and policies that successfully meet the Oregon Administrative Rules which regulate in-home care agencies.
• Evaluating client needs in order to ensure that services properly address client care needs and are provided by caregiving staff with appropriate skills, abilities, and competencies to meet those needs.
• Meeting with clients, families and staff on a continuous basis as care needs change or are re-evaluated
• Delivering excellent customer service to clients and families, including but not limited to developing care plans, mediating conflict, and managing expectations.
• Participating in the organization’s on-call rotation in order to address any after-hours service needs.
• Developing and implementing written policies and procedures as necessary to direct the administrative, personnel, and client care operations for In-Home Care and the Health Clinic.
• Participates in integration of interdepartmental and intradepartmental services to ensure that In-Home and Health Clinic Services are effectively integrated into Terwilliger Plaza.
• Overseeing hiring, orientation, training, continuing education and guidance given to staff in order to ensure that all individuals providing services meet regulatory requirements.
• Supervising, coordinating, and providing oversight for all employees engaged in the delivery of In-Home Care and Health Clinic services.
• Evaluating employee performance in accordance with organizational policy, including taking disciplinary action when necessary.
• Ensuring the provision of safe and appropriate services in accordance with written service plans.
• Maintaining the completeness and accuracy of all information provided to the public, clients, or state regulators regarding the agency and its services, including client files and other applicable documentation.
• Ensuring timely investigation, documentation and/or reporting of complaints, grievances, incidents, or allegations to the appropriate party as defined by organizational policy or state regulation.
• Utilizing multiple software databases in an efficient and consistent manner.
• Developing and overseeing the construction of, and compliance with, annual In-Home and Health Clinic budgets, analyzing variances, and implementing action plans to achieve financial targets.
• Establishing and implementing internal and external marketing goals and strategies, contributing to the development of promotional materials for In-Home and Health Clinic Services.
• Monitoring the accuracy of client billing and billing reconciliations for In-Home and Health Clinic Services.