Tend is seeking a Studio Manager to oversee the day to day operations at our Williamsburg studio in Brooklyn. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry.

The Studio Manager will lead a studio team of 20 staff including clinical and clerical personnel. This includes, but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews. 

Responsibilities:

• Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience. 
• Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
• Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments. 
• Be present on the floor in the studio to direct and manage performance real-time.
• Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
• Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.
• Partner with the People Team on hiring, retention, and performance management.
• Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
• Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets.

Experience and Qualifications: 

• Bachelor’s Degree Preferred.
• Minimum of 2 years’ experience leading teams of 15 staff in a high-growth, high-volume company in a healthcare or hospitality setting required.
• Experience partnering with providers delivering care to drive performance. 
• Minimum of 5 years’ experience in management or operations preferred.
• Experience managing operational practices, people practices & programs, and budgets/financial targets.
• A strong commitment to hustle & demonstrating a sense of urgency.
• Excellent written and oral communication skills.