Responsibilities:

• Strong understanding of insurance and schedule management
• Previous experience with treatment planning strongly preferred
• Ability to track and deliver financial presentations
• Constructively provide non-clinical feedback to the clinical team
• Organize and lead specialty days (ortho and oral surgery) in the studio
• Own ordering for all Amazon shipments
• Optimize provider scheduling for studio performance
• Work collaboratively with patient (member) experience and revenue cycle teams
• Manage patient (member) retention through outbound calls for unscheduled treatment 
• Partner with Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for opening/closing, and inventory management. 
• Work closely with Studio Manager to implement and support guest experience based standard operating procedures and metrics.
• Welcome and comfort guests as they visit our Tend Studio.
• Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or phone. 
• Collaborate with the entire Studio Team, including our Dentists and Hygienists, to optimize operations to positively impact the guest experience.
• Manage the front desk staff, including interviews, training, coaching, and evaluations.
• Maintain a strong knowledge of our ever-growing offering of products and services. 
• Willingness to initiate tasks and perform duties without direct supervision. 
• Excellent communication skills and be able to work with a diverse team.
• A positive, can-do attitude.

Required Qualifications:

• Three years of proven top-notch customer service experience in healthcare, dental preferred. 
• Ability to problem solve required.
• Demonstrated effective written and verbal communication skills required.
• Ability to multi-task required.
• Demonstrated organizational and leadership skills required.
• Flexibility to work a schedule that will include early morning, late evening, holiday and weekend hours.
• Previous experience in creating and managing schedules.
• Proficient in Google Suite strongly preferred.
• Associate’s or Bachelor’s Degree in healthcare, hospitality or related field preferred.