Join the brand-new Tempo by Hilton Downtown Nashville hotel team today! Benefits include discounted Downtown Nashville parking, discounted Hilton hotel rooms, 50% off food & beverage, medical/health insurance for full-time employees, 401k options, & more!

JOB SUMMARY

Maintain cleanliness standards of the Hotel in all areas of the Hotel. Effectively manage Housekeeping staff to accomplish daily tasks of the Housekeeping operation. Act as liaison between the operating departments of the Hotel, Front office, Engineering and Housekeeping. Understand operating goals of the hotel. Fulfill the Hotel Service Culture in daily activities

JOB DUTIES

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, and Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Watch for safety hazards, take immediate corrective action and report them immediately to your Department Supervisor
• Closely monitors day-to-day operations
• Ensures all service standards are met and adhered to
• Observe and coach associate behavior for compliance with standards and expectations
• Regularly inspects public areas and guestrooms
• Facilitates consistent quality of service to exceed guest expectations
• Supervises performance, attendance, appearance and conduct of staff
• Works with Engineering and Front Office to maximize guest satisfaction
• Informs Housekeeping Management of room status for arrivals
• Assists with answering phones, guest requests and general inquiries
• Creates and ensures daily completion of staff checklists and necessary reports
• Keeps work area neat and cleaned at all times
• Can master familiarity with the computer operating system as related to scope of position
• Attends hotel meetings as necessary
• Maintains a professional appearance and attitude at all times

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• A minimum of two years’ experience in Housekeeping
• Minimum of 6 months plus experience in as an Inspector
• Minimum 1 year supervisor experience in a similar environment
• Prior guest relations training
• Knowledge of proper chemical handling
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Ability to read, write, and understand simple instructions.
• Knowledge in the safe use of cleaning products. Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 200# in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, floor buffers. Lift, carry and position loads of at least 25#. These abilities are required for an entire shift.

To apply, please visit our website at www.hriproperties.com. Once you are on our website's home page, please follow the instructions below to apply for any of our available positions:

1. Click on the "Careers" link at the bottom of the home page.

2. Click the "Search Career Opportunities" link.

3. In the search bar, type in your location.

4. Click on the link for the position that you are interested in applying for.

5. Follow the instructions for completing the on-line application

All positions require service minded team players with personable, enthusiastic and outgoing personalities. We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled